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Demand Gen Lead

Role overview

Qualifications

  • Experience marketing to contact center, CX, CCaaS, WFM, conversational AI, or related SaaS buyers.
  • A track record of building pipeline through demand generation programs.
  • Experience with ABM and multi-channel campaign execution.
  • Hands-on expertise with marketing automation platforms (HubSpot preferred).

Responsibilities

  • Play a key role in building demand across the US.
  • Work directly with GTM leadership to shape awareness, generate pipeline, and grow presence.
  • Test ideas, launch campaigns, challenge assumptions, and impact company growth.
  • Build and execute marketing strategies effectively.

About the company

EvaluAgent® logo

EvaluAgent®

After years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, we know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition. We understand the frustrations of having to manage complex spreadsheets, interpret unwieldy management reports, and the struggle of using software that doesn’t really work. That’s why we created EvaluAgent; the multi-channel Quality Monitoring Platform that puts an end to spreadsheets, engages agents and helps deliver a compliant customer experience!

Company details

Company typeSME
Company size11 - 50

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Job description

🏠Home Based, United States (East Coast)
💰 $90,000–$100,000 USD base salary + benefits
✅ Must be authorized to work in the United States without current or future sponsorship

Most demand generation roles focus on capturing existing demand. This one is about creating it.

If you've marketed into the contact center, CX, CCaaS, WFM, conversational AI, or related SaaS space and understand how to influence buyers before they're actively evaluating solutions, we'd love to hear from you.

At evaluagent, we're helping contact centers unlock the value of every customer conversation through AI-powered quality management and conversation intelligence.

Our platform helps CX, Quality, and Operations teams understand 100% of customer conversations across both human and AI agents, giving them the insights they need to improve performance, customer experience, and business outcomes.

We've built strong momentum across EMEA and are now focused on accelerating growth in the United States. We're looking for someone who wants to help us establish and scale demand generation in a market with significant growth potential.

If you know which channels, communities, events, and campaigns influence contact center and CX buyers, you'll have the opportunity to put that expertise to work here.

Why This Role Is Different

  • You'll play a key role in building demand across the US.

  • Working directly with GTM leadership, you'll have a visible role in shaping how we build awareness, generate pipeline, and grow our presence in North America.

  • You'll have the freedom to test ideas, launch campaigns, challenge assumptions, and make a visible impact on company growth.

  • A hands-on role for someone who enjoys building and executing.

  • An opportunity to join at a pivotal stage of growth as we invest in further building our US presence.

What We're Looking For

  • Experience marketing to contact center, CX, CCaaS, WFM, conversational AI, or related SaaS buyers.

  • A track record of building pipeline through demand generation programs.

  • Experience with ABM and multi-channel campaign execution.

  • Hands-on expertise with marketing automation platforms (HubSpot preferred).

  • A builder mindset with a passion for testing, learning, and optimizing.

  • Based on the US East Coast (Eastern Time preferred) and able to work standard business hours with a regular two-hour overlap with our UK team

Read more in the full job description here

Why Join evaluagent?

Alongside joining a lean, AI-first company where marketing has a seat at the table and where great ideas can quickly become reality we offer:

Flexibility & Remote Working

  • Fully remote within the United States (North America)

  • Flexible working hours

  • Monthly home working allowance

  • Co-working space allowance

  • Work from abroad for up to 6 weeks per year

  • Regular team meet-ups

Time Off

  • 23 days PTO plus US public holidays

  • Paid birthday off 🎉

  • Paid volunteer day each year

  • Company sick pay (up to 8 weeks)

Health & Financial Benefits

  • Medical insurance

  • Mental health support through Talkspace

  • 401(k) with employer contribution through Fidelity

  • Life insurance through Guardian

Diversity, Equity & Inclusion

We believe diverse teams build better products, make better decisions, and create better experiences for our customers. evaluagent is proud to be an Equal Opportunity Employer and we're committed to creating an inclusive workplace where everyone can do their best work.

If you require any reasonable accommodations during the interview process, please let us know.

Application Process

We're interviewing on a rolling basis and encourage interested candidates to apply as soon as possible. Applications will remain open until the position is filled.

Ready to help us establish and scale demand generation in North America? We'd love to hear from you.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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