Role overview

Qualifications

Experience in maintaining computer hardware
Familiarity with Windows 10, Apple OS, and iOS devices
Knowledge of software installation and updates
Remote troubleshooting experience

Responsibilities

Maintain computer hardware of on-prem and hybrid network users
Respond to user needs and questions regarding network access and software operation
Maintain backup of all files, security, and rights
User account administration including setup and security groups

Key facts

Remote from: California (USA)
Full time
Help Desk Technician
English

Hard skills

Help Desk Support Windows Deployment Services Citrix Systems Computer Maintenance Software Installation Network Administration Backup Administration

Other skills

Remote Troubleshooting
Teamwork
Communication
Problem Solving

About the company

Klinedinst PC

Klinedinst has become the go-to firm for clients across the Western U.S. Our litigators, trial attorneys, and transactional lawyers guide clients through every problem, finding solutions at every turn. The firm serves clients in matters in California, Washington, Nevada, Arizona, and more. Whether representing businesses in court, helping negotiate transactions, or handling matters in state, federal, or appellate courts, Klinedinst attorneys help get the job done.

Company details

Company size51 - 200

Links

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Job description

Put your LegalTech career into high gear at Klinedinst. Our San Diego office is a fast-paced law firm, and we are looking for motivated candidates to become our next Help Desk Technician.

With offices in multiple states, Klinedinst is dedicated to providing top-caliber legal services while nurturing the professional development and personal advancement of each and every employee. We work hard to promote a positive, vibrant culture built on teamwork and inclusion. And we want you to be an integral part of improving company capabilities and training the team.
Help Desk Technician responsibilities include:

Maintain computer hardware of on-prem and hybrid network users;
Respond to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs;
Respond to the needs and questions of network users concerning their access to Citrix applications (RDS, Sharefile, etc.);
Maintain backup of all files, security, and rights;
Install and update software applications as required;
Establish and maintain network users, user environment, directories, and security;
Update the desktop operating system as required, familiarity with Windows 10 as well as Apple OS and iOS devices;
Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools and Prism Deploy tool;
User account administration including setup, rights, email distribution and security groups;
Remote troubleshooting with terminal services, Labtech and other remote management software;
Setup and breakdown Audio/Video equipment including, but not limited to, laptops, projectors and screens;
Pay range: $21.64 – $24.04 per hour (depends on experience).

We provide support in a friendly, team-oriented environment that allows for immediate responsibility and growth potential. Pay ranges are provided in compliance with SB1162, California’s pay transparency law; actual pay may vary based on a variety of factors, including education, applicable experience, etc. Come join our team and you will have the opportunity to work with a dynamic and talented group of professionals!
The Klinedinst environment includes:

Supportive team-based law firm, with excellent support staff
Opportunities to grow personally and professionally
Opportunities to work on complex cases with significant responsibilities and client interaction
Open, honest, and transparent communication within the firm
Merit-based compensation
This job requires regular attendance to the office for the first 180 days, though as a dynamic culture we embrace opportunities for remote working arrangements when eligible

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