Operations Support Specialist - Strategic Support

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $35.05-$42.84 hourly. The full Pay Range is $27.26-$50.63 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As an Operations Support Specialist, you’ll play a pivotal role in helping senior leaders stay focused, aligned, and effective in a fast-moving environment. You’ll directly support high-impact executives by managing complex schedules, coordinating priorities, and ensuring the day-to-day rhythm of the business runs smoothly. Beyond administrative excellence, you’ll have the opportunity to expand into business coordination, logistics, and operational orchestration—growing your skills while gaining visibility into how the business operates. Your ability to anticipate needs, solve problems, and keep things moving will make you an essential partner to leadership and the broader team.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you’re located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays. For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

WHAT YOU’LL DO:

• Executive & Calendar Management: You’ll manage complex, high-volume calendars for senior leaders—balancing competing priorities, resolving conflicts, and ensuring time is used effectively in a fast-paced, high-demand environment.
• Business Coordination & Execution: You’ll support key business initiatives and projects by coordinating deliverables, tracking actions, and ensuring alignment across stakeholders.
• Stakeholder Partnership: You’ll serve as a key point of contact, building strong relationships across internal teams and external partners while communicating proactively and resolving issues as they arise.
• Meeting & Event Orchestration: You’ll plan and execute meetings and events—from logistics and travel coordination to agendas, materials, and follow-ups—ensuring every detail is handled seamlessly.
• Information & Reporting Support: You’ll capture, summarize, and distribute meeting notes, and help prepare materials and insights that support leadership decision-making.
• Operational Tools & Process Support: You’ll maintain key resources like SharePoint sites, org charts, phone lists, and floor plans, ensuring information is current and accessible.
• Vendor & Technology Monitoring: You’ll track the performance of vendor-supported tools, gather feedback, and contribute to recommendations that improve processes and outcomes.
• Business Continuity Coordination: You’ll act as a liaison for business continuity efforts, helping ensure readiness and alignment within the division.
• Administrative & Financial Support: You’ll manage office supplies, track expenses, and reconcile cost activities to keep operations running smoothly.
• Growth & Expanded Responsibilities: As you build expertise, you’ll have opportunities to take on additional responsibilities in logistics, coordination, and broader business operations.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Career Growth Beyond Administration: Build on your administrative foundation while expanding into business operations, coordination, and strategic support.
• High Visibility Exposure: Work closely with senior leaders and gain insight into decision-making, business priorities, and organizational strategy.
• Skill Expansion Opportunities: Develop expertise in areas like SharePoint, logistics coordination, and cross-functional collaboration.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent related experience required.
• Minimum two years of experience in related business operations support role in a medium to large organization required.
• Experience and competency using the Microsoft Office suite required, including Word, Excel, PowerPoint, Access, and Visio.

Desired Qualifications:

• Written and verbal communication skills, with a focus on clarity, accuracy, and professionalism.
• Strong ability to anticipate needs, solve problems proactively, and operate with minimal direction.
• Self-starter mindset with a track record of being a fast learner who can quickly pick up new tools, systems, or business processes.
• Ability to manage ambiguity and thrive in a team undergoing change, transformation, or growth.
• Strong administrative and organizational skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU?

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.