Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance. 

• Hybrid Work – Primarily remote roles with the ability to work across the U.S.

• Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement

• Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short‑ and long‑term disability benefits.

• Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources

• Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
• Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Why us, why now?

The Business Operations Manager will champion operational excellence and deliver critical insights that shape ERAS strategies. This impactful role involves the strategic management and execution of vital business processes, ensuring efficient operations across ERAS. The ERAS Business Operations Manager drives the operational readiness, business governance, and stakeholder account lifecycle for the ERAS product suite. This role serves as the functional owner of operational compliance and business rule governance across applicants, medical schools, programs, and specialties. A successful candidate will seamlessly balance high-level business management responsibilities with a hands-on commitment to executing routine system administration and tactical tasks essential for ERAS operational success.  

How you will make an impact?

​​Core Operational Governance & Continuous Improvement​:

• ​​Document and maintain Standard Operating Procedures (SOPs), business rules, and process workflows across all operational functions to ensure continuity and accuracy ahead of each application season.

• ​Establish governance and secure stakeholder buy-in on operational business rules across cross-functional teams, including Product, Operations, IT, and Relationship Management. 

• ​Analyze operational friction points and recurring pain points to identify root causes, design optimized workflows and execute continuous improvement initiatives. 

• ​Manage operational audit trails, approval workflows, exception-handling protocols, and the master annual business operations calendar. 

• ​Ensure knowledge-base accuracy by partnering with the support center training teams to update internal and external documentation whenever business rules evolve.​ 

​​ERAS Business Operations​:

Escalation, Risk, & Compliance Management:

What you will bring to the role

Required Qualifications:

• Minimum Education: ​Bachelor’s Degree​
•  Preferred Education: ​ Master's degree (MBA, MS in Operations Management, etc.)​    
• ​8-10 years of related work experience​.
• ​5-7 years of experience managing a specialized program​.
• ​Significant progressive experience in business operations roles with increasing levels of responsibility.
• Demonstrated experience leading cross-functional initiatives and influencing stakeholders without direct authority. 
• Proven experience in process improvement methodologies and their practical application.
• Experience utilizing operational data and system outputs to drive workflow improvements and decision-making. 
• Experience supporting administrative aspects of financial reporting and transaction reconciliation. 
• Experience with internal business tools and systems, and ideally involvement in their implementation or management.
• Experience managing customer escalations and collaborating with help desk, product, and account management teams to resolve escalations.

Preferred Qualifications:

• Experience in high-volume operational environments, such as managing seasonal application cycles, large-scale customer registrations, or time-sensitive account onboarding pipelines. 
• Proven track record of independently managing operational calendars and shifting priorities with minimal day-to-day oversight.  

Remote Work Eligibility

Compensation Grade Range

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions.  One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

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