T3 Operations & Support Specialist — Compute & OS (PID9066)

This is a remote position.

T3 Operations & Support Specialist — Compute & OS (PID9066)

• Contract / Freelance
  
• Full-time
  
• Remote with travel readiness required (Germany)
  
• Start: ASAP
  

About the role

We are working with a long-standing anchor client to source a T3 Operations & Support Specialist (Compute & OS) for a large-scale cloud-native platform programme supporting a major energy transmission operator in Germany. The platform is a service-oriented hybrid cloud environment providing application teams with self-service capabilities to develop, run and operate software products across private and public cloud infrastructure.

In this role you will provide Tier-3 operational ownership for Compute & Operating System services within Local Production (DE), handling complex incidents, deep troubleshooting and root cause analysis, and driving permanent fixes and preventive measures.

What you'll be doing

• Providing T3 operational ownership for Compute & OS services: handling complex incidents, troubleshooting and RCA, and driving permanent fixes and preventive measures
  
• Ensuring compute/OS readiness for releases and changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks
  
• Executing and improving standard operational procedures through automation to reduce toil and improve MTTR and stability
  
• Coordinating with Kubernetes, Data, Network and Storage SMEs to resolve cross-domain production issues
  
• Validating deployment artefacts from an operations perspective and enforcing quality assurance measures
  
• Monitoring system health, performance metrics and service availability across multi-tenant environments
  
• Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions
  
• Implementing monitoring and logging strategies to support audit and compliance requirements
  
• Performing routine security scans and remediating identified vulnerabilities
  

Requirements

What you'll need

• 5 to 10+ years in IT operations, service delivery or platform operations with demonstrated leadership in mission-critical environments
  
• Proven experience implementing and leading Incident, Problem, Change and Release governance in production
  
• Hands-on experience with VMware 8 virtualisation
  
• Operating Systems: Red Hat Enterprise Linux and Ubuntu
  
• OS tooling: Satellite, IPA, Certificate Server
  
• ITSM/collaboration tooling: Jira Service Management, Jira, Confluence
  
• Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts
  
• Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking
  
• Hands-on experience documenting procedures and enforcing clear runbooks and playbooks
  
• Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki)
  
• Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists
  
• Fluent English and German (C1 minimum in both)
  

Desirable

• Experience operating in regulated or high-availability industries (banking, telco, public sector, healthcare)
  
• Experience with SRE practices (SLOs/SLIs, error budgets) and reliability management
  
• Familiarity with enterprise DevOps toolchains (GitLab, JFrog Artifactory, Backstage, Harness)
  
• GitOps and IaC awareness (Terraform/OpenTofu, ArgoCD, Helm)
  

Benefits