Inside Sales Executive at Support Services Group Costa Rica

Support Services Group (SSG) is a global BPO and CX solutions company with operations in more than 10 countries around the world. We partner with some of the world's leading brands to deliver customer service, technical support, back-office operations, and workforce solutions at scale. We are ambitious, fast-moving, and results-driven—and we are looking for the same in the people we hire.

The Role

As an Inside Sales Executive, your primary mission is to book qualified discovery meetings for SSG's Executive VP of Business Development. You will do this by identifying companies that show outsourcing readiness signals, building targeted prospect lists, and executing multi-channel outreach with precision and purpose.

This is not a traditional sales role. You will not be selling a product off a shelf. You will be identifying companies that have a real operational need and getting our Executive VP of Business Development in front of the right decision-makers at the right time.

Who You Are

• You are self-driven.
• You do not wait to be told what to do next. You understand that in a sales role, your output is your accountability. When something is not working, you diagnose it and try something different.
• You think in terms of outcomes, not activity.
• You are not trying to hit a dial count. You are trying to book meetings. You understand that activity is the means, not the goal—and you hold yourself accountable for both.
• You are technically capable and resourceful.
• You know how to navigate a spreadsheet, filter a list, and pull what you need from a dataset. You use tools like ZoomInfo, LinkedIn Sales Navigator, and AI assistants to work smarter—but you have enough judgment to evaluate the output and know when it needs to be improved before using it.
• You are confident talking to senior executives.
• You are comfortable getting a VP or a C-suite leader on the phone and holding a credible, professional conversation. You do not get rattled by objections. You do not over-explain or under-prepare. You know why you are calling, what you are asking for, and how to respond when they push back.
• You understand what you are selling.
• You can speak fluently about BPO services and why a company might need them, whether that is customer service outsourcing, technical support, collections, workforce management, or back-office operations. You understand enough about each to recognize a pain point during a conversation and ask the right follow-up question.
• You are coachable and collaborative.
• You take feedback and apply it quickly. You work well with an outside sales team and contribute to shared campaigns without losing sight of your own pipeline responsibilities. You communicate proactively, show up prepared, and treat your colleagues' time with respect.

What Success Looks Like

• 2 qualified discovery meetings booked per week for the EVP of Business Development (2 SALs/month minimum, 6 SALs/quarter target)
• A consistent pipeline of 8+ Sales Qualified Leads per month, built from accounts that match the Ideal Customer Profile and demonstrate at least one outsourcing readiness signal
• Outreach that is research-backed, persona-aware, and tailored
• Capacity for independent ownership of the full prospecting cycle: from identifying a target account to booking the meeting

What You Will Do

• Build 20–30 new qualified target accounts daily using LinkedIn Sales Navigator, ZoomInfo, job boards, funding signals, and other research sources
• Identify and prioritize accounts based on outsourcing readiness signals: aggressive support hiring, recent funding, customer experience pain points, CX leadership expansion, or multi-region growth
• Execute structured multi-touch outreach sequences across email, LinkedIn, and phone—fully aligned with the campaign and franchise strategy assigned to each list
• Tailor messaging to the buyer persona: what matters to a VP of Customer Experience is not what matters to a Director of Procurement, and your outreach should reflect that
• Handle objections conversationally and strategically, using them as opportunities to qualify further rather than reasons to disengage
• Maintain accurate and up-to-date records in Salesloft and Salesforce, including cadence progress, call notes, and follow-up actions
• Collaborate with the Outside Sales team on franchise campaigns and event-based outreach initiatives, while maintaining independent ownership of organic pipeline development
• Continuously refine your targeting, messaging, and sequencing based on results—without waiting to be told what is and is not working

Requirements

• Fully fluent in English—written and spoken, at a professional business level
• Minimum 2 years of experience in outbound B2B sales, lead generation, or a similar role
• Demonstrated ability to work independently and manage a full prospecting cycle without close supervision
• Comfortable working remotely with full availability and professional conduct during scheduled hours
• Proficient in Excel or Google Sheets at a working level: filtering, sorting, and navigating data-rich contact lists
• Experience with or ability to learn quickly: LinkedIn Sales Navigator, ZoomInfo, Salesloft, Salesforce
• Ability to use AI tools as research and writing assistants while applying independent judgment to evaluate and refine their output
• Strong written communication skills—able to write outreach emails and LinkedIn messages that are clear, relevant, and persona-appropriate
• Familiarity with BPO, CX outsourcing, or contact center services is a strong advantage
• What We Offer
• A high-visibility role with direct access to senior sales leadership
• A structured prospecting framework and proven outreach playbook developed with our Outside Sales team
• The autonomy to own your pipeline and execute your strategy—without being micromanaged on activity counts
• A remote-first environment that rewards results, not hours logged
• A commission structure tied directly to your results—you earn on SALs created and additionally on SALs that convert to Closed-Won, meaning your income grows with your pipeline
• A collaborative, high-trust environment where your results are visible and recognized at the leadership level

If you are looking for a role where someone will hand you a script and tell you who to call every morning, this is not it. If you are looking for a role where you can build something, own your results, and grow alongside a company that is serious about winning—we want to hear from you.