Customer Success Manager

We are looking for a proactive and client-focused Customer Success Manager to join our growing team.

This is an exciting opportunity for someone passionate about the Digital Advertising space.
You will play a key role in managing client’s needs while contributing to the company’s overall growth targets.

Time zone: CET

Responsibilities:

• Build and maintain strong partner relationships, acting as their primary point of contact and trusted advisor

• Ensure a smooth transition from Business Development to AdOps for a successful onboarding process;

• Help set clear expectations internally and with the partner around performance, timelines, and deliverables

• Monitor and analyze client performance and trends across daily, weekly, monthly and quarterly timeframes to identify missed and growth opportunities 

• Conduct regular check-ins and performance reviews, understanding partner goals and unlocking opportunities for up-sell/cross-sell 

• Proactively address challenges and recommend solutions

• Collaborate with internal teams (Business Development, Technical Team and AdOps) around client strategy from pre-sale, to onboarding and post launch lifecycle stages. 

• Be the voice of the customer internally, communicating their feedback and goals 

• Stay informed on industry trends and new opportunities in the digital advertising space (especially in programmatic - OpenRTB, VAST and compliance regulations)