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Senior Program Manager

ICONMA

Key Facts

Remote From: 
Ohio (USA)
Category:  Program Manager
Full time
Senior (5-10 years)
English

Other Skills

  • •
    Program Management
  • •
    Governance
  • •
    Decision Making
  • •
    Communication

Roles & Responsibilities

  • Ability to align disparate initiatives into a single execution model
  • Incident Problem Management Domain Expertise
  • Operational Excellence Metrics Focus
  • Governance, Risk, and Control Discipline

Requirements:

  • Manage escalation and facilitate decision-making
  • Build program governance frameworks and enforce process standardization
  • Translate metrics into execution actions and accountability
  • Manage cross-functional stakeholder relations at executive level

Job description

Our client, a IT Services and Consulting company, is looking for a Senior Program Manager for their Remote location.
 
Requirements:
  • Ability to align disparate initiatives into a single execution model, Strong escalation management and decision facilitation.
  • Incident & Problem Management Domain Expertise - Understanding of: Incident lifecycle (triage → response → closure → PIR), Problem management (RCA, corrective actions, governance).
  • Familiarity with: Incident Management operating models, Severity models, SLAs, and response structures.
  • Operational Excellence & Metrics Focus - Strong ownership of: MTTR reduction strategies, TTN / communications SLAs, KPI/OKR tracking and reporting.
  • Ability to translate metrics into execution actions and accountability
  • Governance, Risk, and Control Discipline- Experience building program governance frameworks (RAIDD, SteerCo, reporting), structured decision-making and approvals. Ability to enforce process standardization and accountability across workstreams.
  • Cross-Functional Stakeholder Management (Executive Level) - Proven ability to manage, senior leaders (SVP/VP level), technical teams (SRE, engineering), and client-facing organizations.
  • Strong executive communication.
  • Complex Systems & Tooling Awareness - Familiarity with ServiceNow / ITSM ecosystems, CMDB strategy and dependencies, and monitoring / alerting tools and integration patterns.
  • Ability to understand dependencies across platforms and workflows.
  • 5 Years of Experience
Skills: 
  • Category                                             Name                                       Required         Importance     Experience
  • Areas of Expertise                    Program Management                           Yes                  1                     
  • DXDE_NEW                           Stakeholder Management                      Yes                  1                     
  • General_Business Analysis       Domain knowledge                               Yes                  1                     
 
Why Should You Apply?
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