Role overview

Qualifications

Experience for US/UK based Call Centre of HealthCare facilities
Knowledge of HIPAA
2 years in a US/UK based call center for healthcare (Preferred)
English (Compulsory)

Responsibilities

Scheduling/canceling appointments
Recalling patients to schedule future appointments
Responding to patients via email or live chat and assisting them in connecting with the provider
Completing patients' files in the EMR system and uploading necessary documents before their first appointment
Communicating with team members to forward requests and resolve patient concerns
Providing a welcoming interaction to give patients the best experience

Key facts

Remote from: Philippines
Full time
Client Service Specialist (Customer Care)
English

Hard skills

Medflow EMR Health Insurance Portability And Accountability Act (HIPAA) Compliance LiveChat Project Collaboration

Other skills

Customer Service
Communication
Problem Solving
Social Skills
Time Management

About the company

Hire My Tech

Staffing & Recruiting

Your Digital Partner for Hiring Tech-Talent Globally.HMT’s unique approach focuses on simplifying the hiring process with automated matching algorithms and a vetted talent pool. This approach has proven to solve challenges attributed to technical hiring by drastically decreasing the time it takes to engage and hire candidates. “With the sleek hiring solution HMT provides, companies have more control over the hiring process, while TA (Talent Acquisition) leaders become data-driven and focused while hiring at scale.” HMT provides a one stop shop service designed to help companies driving tech stacks around the world to hire better, faster, and in a profoundly fair manner.How does it work? We follow a data-driven approach to match candidates for you in no time. We will identify “Ready to Join” candidates at scale with technically validated selection methods. The heavy lifting is done for you.Let's go 🚀🚀🚀😊😊😊!!!

Company details

Company typeSmall startup

IndustryStaffing & Recruiting

Company size2 - 10

Links

Website LinkedIn See all jobs

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Job description

As a recruitment agency, we are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) on behalf of one of our clients. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above all else. We are excited about the opportunity to bring fresh talent into our team and are eager to discover a candidate who will seamlessly fit into this role.

Location: Philippine (Remote)

Timing: US Central Timings

Role and Responsibilities:

You will be scheduling/canceling the appointments.
Recalling patients to schedule the future appointments.
Responding to them via email or live chat option and helping patients to connect with the provider.
You would have to complete the patients file in the EMR system and upload the documents before their first appointment.
You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department.
PSR will be the first interaction with the patient so its important to have good communication skills with a better understanding.
Behavior should be welcoming to give them the best experience with the facility.

Qualification:

Have experience for US/UK based Call Centre of HealthCare facilities.
Should be aware of HIPPA.
Job Type: Full-time
US/UK based call center for healthcare: 2 years (Preferred)
English (Compulsory)