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Remote Destination Specialist

Role overview

Qualifications

  • Strong written and verbal communication skills
  • Excellent organizational and time management abilities
  • Ability to work independently in a remote environment
  • Proficiency with online booking platforms and basic office software

Responsibilities

  • Consult with clients to understand their preferences, budgets, and expectations
  • Research and recommend destinations, accommodations, excursions, and related services
  • Coordinate reservations and confirm detailed arrangements
  • Maintain accurate client records and documentation

Key facts

Hard skills

Other skills

  • Customer Service
  • Organizational Skills
  • Detail Oriented
  • Problem Solving
  • Microsoft Office
  • Communication
  • Time Management

About the company

Trips and Ships logo

Trips and Ships

  • Travel, Tourism & Airlines
  • 2–10
Trips & Ships is a boutique travel agency. We design custom, all-inclusive vacations and legacy journeys worldwide. Our team has over 40 years of experience in luxury travel. We use our deep knowledge and global partnerships to create personalized trips for you. We specialize in luxury river cruises on iconic waterways like the Danube, Rhine, Douro, Seine, and Mekong. We also plan premium ocean voyages and yacht charters. Our close relationships with top brands like Viking, AmaWaterways, Riverside, and Explora Journeys help us secure VIP perks for our clients. Beyond cruises, we create custom safaris and wildlife trips across Africa. We arrange private game drives and luxury lodge stays in Kenya, Tanzania, Botswana, and Zimbabwe. We also plan journeys to Japan, women's group tours through our "Women Who Wander" community, destination weddings, and alumni travel programs. Trips & Ships handles all the details of your trip. We organize flights, travel insurance, transfers, private tours, and luxury hotel stays. We are proud members of major travel networks like Internova and Travel Leaders Network. This ensures you travel with complete peace of mind.

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Job description

We are seeking a detail-oriented and customer-focused Remote Destination Specialist to join our growing team. In this role, you will assist clients in planning and coordinating personalized destination experiences, ensuring seamless arrangements from initial inquiry through completion. You will provide expert guidance on accommodations, activities, transportation options, and special requests while delivering exceptional service and building lasting client relationships.

The ideal candidate is highly organized, tech-savvy, and passionate about helping clients create memorable experiences. Strong communication skills, the ability to manage multiple requests efficiently, and a commitment to accuracy are essential for success in this remote position.

Key Responsibilities:

Consult with clients to understand their preferences, budgets, and expectations

Research and recommend destinations, accommodations, excursions, and related services

Coordinate reservations and confirm detailed arrangements

Maintain accurate client records and documentation

Provide ongoing support before, during, and after each clients experience

Stay informed about destination updates, industry trends, and supplier offerings

Deliver exceptional customer service and timely follow-up

Qualifications:

Strong written and verbal communication skills

Excellent organizational and time management abilities

Ability to work independently in a remote environment

Proficiency with online booking platforms and basic office software

Sales or customer service experience preferred but not required

High attention to detail and problem-solving skills

This is an exciting opportunity for a motivated professional who enjoys helping others create unforgettable destination experiences while working remotely in a flexible, supportive environment.

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