Key Facts

Remote From:

Virginia (USA)

Category: Customer Service Representative (B2B)

Full time

English

Hard Skills

Salesforce Human Resources Information System (HRIS)

Other Skills

•
Customer Service
•
Time Management
•
Problem Solving
•
Detail Oriented
•
Communication

Roles & Responsibilities

Strong customer service background (call center experience preferred)
Excellent communication, problem-solving, and time management skills
Experience working with HR systems (Salesforce, Workday preferred)
High attention to detail and professionalism handling sensitive information

Requirements:

Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
Manage cases in Salesforce
Support HR operations in Workday
Conduct exit interviews and assist with ondemand checks

ICONMA

Human Resources, Staffing & Recruiting

About ICONMA

We provide Professional Staffing Services & Project-Based Solutions for a broad range of Fortune 500 organizations. ICONMA is a certified Woman-Owned staffing company and was founded in 2000. ICONMA’s corporate headquarters is in Troy, Michigan, and has 15+ locations worldwide. What makes ICONMA stand out in a fiercely competitive industry? *We provide integrated, full lifecycle services across a broad range of business and technical platforms. *No single company can duplicate our full range of staffing and permanent recruiting services nationwide. *Proven track record of attracting and retaining exceedingly skilled professional workers in a highly competitive market. SERVICES OFFERED Staff Augmentation (Contract, Contract to Hire, Direct Hire, Single Source) Data Analysis Project-Based Services & Solutions Hire Train Deploy Service Model Offshore Staff Augmentation Payroll Services AREAS OF EXPERTISE - Information Technology - Engineering - Business Professional - Accounting/Finance - Admin/Clerical/Call Center - Healthcare/Clinical/Scientific - Marketing/Creative mail linkedin@iconma.com Phone (888) 451-2519 Website http://www.iconma.com

Company type: Large

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Our Client, a Financial company, is looking for a Customer Service Representative for their Remote location.

Responsibilities:

Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
Manage cases in Salesforce
Support HR operations in Workday
Conduct exit interviews and assist with ondemand checks
Triage issues and escalate to appropriate tiers as needed
Maintain confidentiality and data integrity
Meet KPIs and performance metrics

Requirements:

Strong customer service background (call center experience preferred)
Excellent communication, problemsolving, and time management skills
Experience working with HR systems (Salesforce, Workday preferred)
High attention to detail and professionalism handling sensitive information.

Why Should You Apply?

Health Benefits
Referral Program
Excellent growth and advancement opportunities
Our Client, a Financial company, is looking for a Customer Service Representative for their Remote location.

Responsibilities:
Handle inbound HR inquiries (payroll, benefits, time tracking, employee relations, etc.)
Manage cases in Salesforce
Support HR operations in Workday
Conduct exit interviews and assist with ondemand checks
Triage issues and escalate to appropriate tiers as needed
Maintain confidentiality and data integrity
Meet KPIs and performance metrics
Requirements:
Strong customer service background (call center experience preferred)
Excellent communication, problemsolving, and time management skills
Experience working with HR systems (Salesforce, Workday preferred)
High attention to detail and professionalism handling sensitive information.
Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities