About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do: Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectationsBuild strong, genuine rapport with customers, especially during challenging or sensitive situationsActively listen to understand customer needs, concerns, and the root cause of issuesCommunicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understandTake full ownership of customer issues, acting with urgency to drive resolution as quickly as possibleProactively follow up with customers, keeping commitments and ensuring no issue is left unresolvedTurn dissatisfied customers into loyal advocates through outstanding service and personal accountabilityCollaborate closely with internal teams to escalate, track, and resolve complex issuesAccurately document customer interactions and outcomes in internal systemsContribute to continuous improvement by sharing insights and feedback from customer interactionsWho You AreNative or fluent speaker in German, French, Dutch or Italian (written and spoken)A proven ability to deliver exceptional, customer-first service — regardless of industry backgroundStrong communication skills with the emotional intelligence to handle high-impact customer situationsA natural sense of empathy and a genuine desire to help peopleResilience and composure when dealing with complaints or difficult conversationsA proactive mindset with strong follow-through — you do what you say you will doComfort working in a fast-paced, ever-evolving scale-up environmentAgile, adaptable, and energized by changeStrong problem-solving skills and the confidence to take ownershipNice to haveExperience in fintech, banking, payments, or financial servicesPrevious experience in a phone-based customer support role
We welcome candidates from all backgrounds — if you can demonstrate your ability to deliver truly exceptional customer experiences, we want to hear from you.
What we offer100% remote working.Competitive salary.Up to 15% monthly bonus linked to individual and team performance.Stock Option/Shares program.Usage of the company's flats in Cyprus for our work-and-swim program.Opportunity to develop your skills in a fast paste FinTech environment.Working Hours and Flexibility: 7-day operational support modelShift times between 07:00 and 19:00 CETWeekend work required once per month / every 6 weeks, with advance schedulingHiring process for this role:
Application review
Assessment - 3 business days
Final Interview - 1 hour
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
