SRE / Devops Engineer - Infrastructure Team

About the Role:
We are seeking SDE3 engineers to join HighLevel’s Core Infrastructure SRE Operations & Security team. This role focuses on operating, securing, and improving HighLevel’s production infrastructure, with responsibilities spanning on-call operations, incident response, reliability engineering, and security remediation.

You will work closely with Cloud Infrastructure, Platform Engineering, Data Infrastructure, and Security teams to ensure systems are stable, resilient, and secure. This is a hands-on role with a strong operational and security mindset, critical to HighLevel’s platform maturity.

Responsibilities:

Production Operations & Reliability:
-> Participate in 24/7 on-call rotations for core infrastructure systems
-> Execute incident response during production events, including triage, mitigation, and recovery
-> Maintain and improve runbooks, operational procedures, and escalation paths
-> Help reduce MTTR and prevent repeat incidents through engineering solutions

Infrastructure Reliability Engineering:
-> Improve reliability of core infrastructure components including: Kubernetes (GKE) clusters, Cloud networking and load balancing & Edge services (Cloudflare)
-> Identify systemic reliability issues and drive corrective actions
-> Support capacity planning, scaling, and resilience testing

Security Operations & Remediation:
-> Execute security remediations across cloud and Kubernetes environments
-> Support enforcement of: IAM least-privilege access, Network security controls & Runtime security policies
-> Partner with Platform Security on vulnerability management and remediation
-> Support security incident response and post-incident reviews

Automation & Tooling:
-> Automate repetitive operational and security tasks
-> Build tooling to improve:Incident response speed, Operational visibility & Security posture enforcement
-> Reduce manual toil through scripts, tooling, and process improvements

Change Management & Governance:
-> Support safe execution of infrastructure and configuration changes
-> Ensure changes follow defined change management and audit requirements
-> Contribute to incident reviews, postmortems, and continuous improvement initiatives

Collaboration & Growth:
-> Work closely with Cloud Infrastructure, SRE, Platform, Data, and Security teams
-> Contribute to shared documentation and operational standards
-> Mentor junior engineers and lead small reliability or security initiatives