Key Facts

Remote From:

Estonia

Category: Customer Success Manager (CSM)

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Relationship Management Project Management ClickUp (Software) E-Commerce Shopify Digital Marketing

Other Skills

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Communication
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Organizational Skills
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Time Management
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Problem Solving
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Self-Motivation
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Adaptability

Roles & Responsibilities

1-3 years of experience as a CSM
Strong English communication skills (both written and verbal)
Proven track record of managing multiple clients and projects simultaneously
Strong organizational and time management skills

Requirements:

Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
Coordinate with internal teams to ensure timely delivery of projects and deliverables
Maintain accurate and detailed documentation of client communications and account activities in ClickUp
Identify opportunities for account growth and additional services

Talent Hackers

Human Resources, Staffing & Recruiting

About Talent Hackers

Talent Hackers is the first nodal distributed network platform for the search and recruitment of technology and digital professionals based on paid referrals. Through the dynamic distribution of offers, performed by our algorithm, these reach key profiles, activating passive talent, the one that is not actively looking for a job. Nodal technology is based on the data available on the Internet, creating networks of "nodes" over which the offers are distributed. By "nodes" we mean individuals, training centers, social and/or professional networks, communication channels, publications, groups, job boards, forums, blogs and other portals. A "node" can refer to many things. In short, it is there where we are going to impact with the offer because there are professionals who fit with it. And it is through the application of digital marketing techniques, how we impact that talent. Then, our paid referral system is the core of our collaborative model and where its full power is shown, as it allows anyone to share our offers with their contacts and be rewarded if one of their referrals is finally incorporated into the company. When creating an account on Talent Hackers, each user generates a unique code that will be added to the url that they share with their network. This way we can identify the candidates that come through a talent hacker and deliver their reward if the candidate is hired.

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Overview:

We're seeking a dynamic Customer Success Manager to join our fast-paced digital marketing agency immediately. This is a full-time, long-term position. The ideal candidate will be responsible for managing client relationships, ensuring project success, and driving client satisfaction through effective communication and project management.

Qualifications:

1-3 years of experience as an CSM
Strong English communication skills (both written and verbal) are essential
Proven track record of managing multiple clients and projects simultaneously
Strong organizational and time management skills
Experience with project management tools like ClickUp (prefered)
Ability to learn quickly and adapt to new situations
Self-motivated with a proactive approach to problem-solving
Ability to work full-time EST

Deliverables:

Serve as the primary point of contact for assigned clients, managing day-to-day communication and relationship building
Coordinate with internal teams to ensure timely delivery of projects and deliverables
Maintain accurate and detailed documentation of client communications and account activities in ClickUp
Identify opportunities for account growth and additional services
Prepare and submit comprehensive weekly status reports for all assigned clients to the CEO
Proactively address client concerns and maintain high satisfaction levels