Logo for American Income Life Insurance Company

WFH Customer Service Representative

Role overview

Qualifications

  • Strong communication and interpersonal skills
  • Positive, professional, and coachable attitude
  • Self-motivated individuals who thrive in a remote environment
  • Goal-oriented mindset with a strong work ethic

Responsibilities

  • Communicate with clients through phone and Zoom appointments
  • Build strong client relationships through exceptional customer service
  • Educate clients on available benefits and coverage options
  • Assist with enrollment and onboarding processes

Key facts

Other skills

  • Communication
  • Customer Service
  • Social Skills
  • Coaching
  • Goal-Oriented
  • Self-Motivation
  • Professionalism
  • Teamwork

About the company

American Income Life Insurance Company logo

American Income Life Insurance Company

American Income Life is an international company protecting working families in the United States, Canada, and New Zealand, and through our wholly-owned subsidiary, National Income Life Insurance Company in New York. American Income Life has served working-class families since 1951 with life, accident, and supplemental health products to help protect members of labor unions, credit unions, associations, and their families. AIL representatives develop long-term relationships with clients and meet them where they are most comfortable: their homes.

Company details

Company size5001 - 10000

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Job description

Join AO – Where History Meets Opportunity!

Company: AO (American Income Division)
Location: 100% Remote – U.S. Residents Only

March 2023 marked a record-breaking milestone for AO—achieving the biggest weekly, monthly, and quarterly growth in company history. As we continue expanding at an incredible pace, we’re seeking driven, motivated individuals ready to become part of this exciting journey.

At AO, success is built through teamwork, mentorship, integrity, and purpose. We provide world-class training, ongoing support, and meaningful advancement opportunities within a culture that recognizes achievement and encourages professional growth.


Requirements • Responsibilities • Rewards

Work-From-Home Stability

Enjoy the flexibility and convenience of a reliable, fully remote position designed to support work-life balance.

Continuous Learning & Development

Participate in virtual workshops, mentorship programs, and leadership training designed to accelerate your personal and professional growth.

Weekly Pay + Performance Bonuses

Receive consistent weekly pay with additional bonuses tied to performance and results.

Union Representation & Support

Benefit from union-backed protection and representation designed to support your long-term stability and success.

Comprehensive Benefits

  • Life insurance coverage, including accidental death benefits
  • Medical reimbursement program
  • Access to additional company-supported benefits and resources

Career Growth Opportunities

Gain access to industry-leading mentorship, advanced technology, leadership development, and clear advancement paths within the organization.

Incentives & Recognition

Qualify for leadership conventions, incentive trips, retreats, and recognition events that celebrate top performance and team success.


What You’ll Do

  • Communicate with clients through phone and Zoom appointments
  • Build strong client relationships through exceptional customer service
  • Educate clients on available benefits and coverage options
  • Assist with enrollment and onboarding processes
  • Participate in ongoing training and leadership development opportunities
  • Contribute to a positive, growth-oriented remote team culture

What We’re Looking For

  • Strong communication and interpersonal skills
  • Positive, professional, and coachable attitude
  • Self-motivated individuals who thrive in a remote environment
  • Goal-oriented mindset with a strong work ethic
  • Customer service or client-facing experience is helpful, but not required

The Interview Process

To support community wellness and convenience, all interviews are conducted virtually through Zoom video conferencing.


Be Part of Something Extraordinary

If you’re ready to grow with a company where opportunity, mentorship, and success are part of the culture, we encourage you to apply today.

👉 Submit your resume and compensation expectations to take the next step toward a rewarding remote career with AO.






 

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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