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Virtual Assistant (PTE) [2620-244751]

LevelUp

Key Facts

Remote From: 
Philippines
Full time
English

Other Skills

  • •
    Communication
  • •
    Problem Solving
  • •
    Organizational Skills
  • •
    Time Management
  • •
    Detail Oriented
  • •
    Customer Service
  • •
    Prioritization

Roles & Responsibilities

  • Proven experience as a Virtual Assistant or in a similar administrative support role
  • Proficient in calendar management and scheduling tools
  • High proficiency in office software (e.g., MS Office, Google Workspace)
  • Exceptional written and verbal communication skills, with a strong command of the English language

Requirements:

  • Respond to customer inquiries using a provided FAQ and response guide
  • Handle phone calls as needed to assist customers and address concerns
  • Schedule appointments on the owner's calendar for inquiries requiring in-depth discussions
  • Manage and organize email correspondence to ensure timely responses and follow-ups

Job description

Company Overview
 
LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors, and website owners. For over seven years, we have successfully collaborated with a variety of companies, providing valuable technical, operational, and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients.
 
Position Overview
 
The Virtual Assistant plays a crucial role in providing comprehensive administrative, operational, and communication support essential for the efficiency and success of our clients' teams. This pivotal role involves managing schedules for a wedding consultation business, coordinating projects, handling essential correspondence, and streamlining workflows to ensure the smooth execution of daily tasks and the successful delivery of client-focused initiatives. The ideal candidate will possess outstanding communication skills, validated by strong English proficiency equivalent to PTE standards, alongside a proven track record in a virtual support environment. We require a self-starter with an expert command of office software, strong problem-solving abilities, and a high degree of discretion and professionalism who can prioritize effectively and maintain meticulous attention to detail while working directly with a client in a remote setting.
 
 
 
Reference: 2620-244751

Responsibilities
  • Respond to customer inquiries using a provided FAQ and response guide to ensure accurate and consistent communication.
  • Handle phone calls as needed to assist customers and address concerns promptly and professionally.
  • Schedule appointments on the owner's calendar for inquiries that require a more in-depth discussion or consultation.
  • Manage and organize email correspondence to ensure timely responses and follow-ups.
  • Perform data entry tasks with a high degree of accuracy.
  • Assist in streamlining workflows to improve operational efficiency.

    • Requirements
  • Proven experience as a Virtual Assistant or in a similar administrative support role.
  • Proficient in calendar management and scheduling tools.
  • High proficiency in office software (e.g., MS Office, Google Workspace).
  • Excellent data entry skills with keen attention to detail.
  • Strong organizational, time-management, and problem-solving skills.
  • Ability to work independently, prioritize tasks, and meet deadlines.
  • High degree of discretion and ability to handle confidential information.
  • Exceptional written and verbal communication skills, with a strong command of the English language.
  • A positive, professional, and pleasant customer service attitude.
  • Proactive and can-do approach to work.
  • Genuinely enjoys helping people solve their problems and cares about the customer experience.
  • Nice to Have: Background or interest in the wedding, planning, or event industry.

    • More Information
  • This is a fully remote position 
  • We have a company culture that focuses on the well-being of its team members, with a good work life balance and respectful work environment.
  • Work Schedule: 5:30am to 9:30am Philippines Standard Time
    •
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