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Call Center Agent (Panama)

SRR Group

Role overview

Qualifications

  • High speed and stable internet connection
  • Modern laptop/desktop with at least I-5 generation 10 processor and 12GB RAM
  • Quiet place to work without background noises
  • Power backup and internet backup

Responsibilities

  • Managing a lot of incoming and outgoing calls
  • Identifying the needs of clients and providing solutions
  • Answering inbound calls and converting them to leads and towing jobs

Key facts

Hard skills

Inbound Calls Lead Generation

Other skills

  • Communication
  • Problem Solving

About the company

SRR Group logo

SRR Group

Logistics & transportation

Our company gives towing and other road rescue services all across the U.S. and parts of Canada.

Company details

Company typeScaleup
IndustryLogistics & transportation
Company size201 - 500

Links

Website LinkedIn See all jobs

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Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone


Requirements

Requirements

TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.

3. Super important — a quiet place to work, without any background noises
4. Power back up and internet back up is a MUST.



Salary: $2.80 USD/ hr.

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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