Key Facts

Remote From:

Delaware (USA)

Category: Customer Support

Full time

Junior (1-2 years)

English

Hard Skills

Software As A Service (SaaS) B2B Advertising Speech Fluency Google Workspace Microsoft Dynamics CRM Zendesk Freshdesk Empowerment Project Collaboration

Other Skills

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Communication
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Problem Solving
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Critical Thinking
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Physical Flexibility
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Empathy

Roles & Responsibilities

1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments
Proficiency in English and a strong ability to learn other languages
Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support
Availability for rotating shifts (4x3x2), including weekends and holidays

Requirements:

Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.)
Proactive management of relationships with promoters and venues to optimize their use of the platform
Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience
Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution

Fourvenues

About Fourvenues

Fourvenues is an advanced management software that was created to provide the nightlife industry with a 360º platform that allows total control of one and/or several businesses simultaneously. This system makes it possible to replace manual processes with an intuitive management software that unifies all the necessary services to professionalise the leisure industry (by automating processes, traceability and protection of sensitive data). From the Fourvenues App, you can access all the information you need; including sales, keeping a real-time report of your venue, improved communication with your audience thanks to our CRM, managing teams and public relations, and controlling the accounting of all of your businesses. In short, Fourvenues arises from the need not only to digitise the day-to-day actions of employees and managers, but also to optimise time and costs in order to obtain the maximum performance of a business and its staff. You will be able to handle everything with an application, and from the palm of your hand, streamline your guest lists, VIP areas with interactive maps, PR teams, ticket sales and access management.

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

Fourvenues

Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.

What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.

The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

Your mission

Continuous learning of the product and its verticals (POS, Cashless, Box Office, etc.), as well as the context of each market, promoter, and venue.
Proactive management of relationships with promoters and venues to optimize their use of the platform.
Agile and efficient use of internal and external tools (Slack, Google Workspace, HubSpot, Aircall, Notion, etc.) guaranteeing compliance with the department's SLAs.
Analysis and optimization of client configurations to detect bottlenecks and improve performance and end-user experience.
Clear and documented internal communication to ensure correct escalation of incidents and continuity between shifts.
Active collaboration with Product and Engineering teams to report bugs, suggest improvements, and drive product evolution.
Accurate identification of customer needs and implementation of effective, simple, and scalable solutions.

Your profile

1–2 years of proven experience in Customer Support or Customer Success roles, ideally in SaaS or B2B tech environments.
Proficiency in English and a strong ability to learn other languages.
Degree in Communication, Business Administration (ADE), Tourism, or Marketing, or background/experience in technical support.
Availability for rotating shifts (4x3x2), including weekends and holidays.
Key Competencies
- Exceptional oral and written communication skills, with the ability to:
  - Explain complex technical concepts in a clear and simple manner.
  - Maintain calmness and empathy in high-pressure situations.
- Strong command of Google Workspace or equivalent tools.
- Valued experience with CRMs (Hubspot) and ticketing platforms (Zendesk, Freshdesk, etc.).
- Autonomy and critical prioritization: self-management skills, focus on results, and efficient management of high volumes of inquiries.
- Critical thinking: structured problem analysis, root-cause investigation, and adaptation to new approaches.
- Flexibility and adaptation to change: willingness to work in dynamic and constantly evolving environments.

We value

Genuine passion for customer service, the SaaS ecosystem, nightlife/entertainment, and technology.
Proactive attitude oriented toward creating a positive impact within the team and on the customer experience.

Why us?

Salary based on candidate's skills and experience.
Annual bonuses for those who significantly contribute to Fourvenues' success.
A vision and team that will inspire you to excel and reach the next level in your career development.
Continuous training we want you to stay at the forefront of technology and grow your skills through regular internal training.
MacBook laptop and high-resolution monitors to maximize your potential.
Private health insurance to promote your peace of mind and well-being.
Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands.
Extra vacation days for special occasions like birthdays, holidays, or unique events.