Overview:
To be considered, candidates should live within the Orlando area or within a commutable distance.
The Network Repair Technician III is an experienced field role responsible for the on-site installation, maintenance, troubleshooting, and repair of network infrastructure at multi-dwelling unit (MDU) properties served by the company. Building on Tech II competencies, this role adds fiber-optic work, point-to-point (PTP) wireless installations, and independent network troubleshooting. The Tech III resolves the majority of field issues without NOC assistance and serves as a senior on-site presence on multi-tech dispatches and as a mentor to Tech I and Tech II staff.
Responsibilities:
- Respond to NOC-dispatched tickets for outages, degraded service, and customer-impacting issues at MDU properties, meeting defined response and restoration SLAs.
- Troubleshoot independently across Layer 1 and Layer 2 issues including copper, coax, fiber, switches, and access points; resolve the majority of incidents without NOC escalation.
- Perform fiber-optic work including identification, handling, cleaning, and basic testing using light meters and OTDR equipment.
- Install, align, and commission point-to-point (PTP) wireless links between MDU buildings, roof-to-roof shots, and inter-property connections.
- Adopt and stage Juniper access points and switches into the appropriate management platforms; perform Ruckus and Juniper Mist AP installation, configuration, and basic management.
- Conduct post-installation testing and validation including speed tests, wireless coverage walks, and video signal verification.
- Perform basic video and satellite dish work including signal level checks, coax verification, and dish pointing.
- Use managed switch CLI for show and diagnostic commands; assist with VLAN, port, and PoE-level troubleshooting.
- Coordinate live with the NOC during dispatch and on-site work; provide clear status updates and confirm restoration before clearing the site.
- Escalate controller-level configuration changes, complex routing or BGP issues, and carrier-circuit faults to Network Engineering with complete, accurate field data.
- Maintain and update site documentation including rack diagrams, cable labeling, AP location maps, and as-built records following each visit.
- Serve as on-site lead on multi-tech dispatches when assigned; mentor Tech I and Tech II staff in the field.
- Manage assigned vehicle inventory, test equipment, and spares; keep tools calibrated, stocked, and in good working order.
- Interact professionally with property management, building staff, and residents.
- Comply with all company safety procedures including ladder, lift, electrical, ESD, and confined-space practices.
- Participate in an on-call rotation for after-hours, weekend, and holiday emergency dispatches as scheduled.
Qualifications:
- High school diploma or equivalent.
- 3–5 years of hands-on experience in ISP/MSP, telecom, or structured cabling environments, including fiber and PTP work.
- Intermediate working knowledge of TCP/IP, VLANs, and basic routing concepts.
- Demonstrated ability to terminate, test, and certify CAT5e/CAT6 cabling at an advanced level.
- Hands-on experience with fiber identification, handling, and basic testing.
- Proven independent troubleshooting and root-cause analysis ability in the field.
- Hands-on experience with Ruckus and Juniper Mist access points; ability to adopt and stage Juniper APs and switches.
- Comfort with managed switch CLI for show and diagnostic commands.
- Comfort working in IDF/MDF closets, ceiling spaces, and on ladders or lifts; ability to lift and move equipment up to 50 lbs.
- Valid driver’s license with a clean driving record; ability to be insured under the company vehicle policy.
- Strong written and verbal communication skills; ability to produce clear ticket notes and as-built updates.
- Ability to pass a background check and drug screening.
- Bilingual preferred
- Direct experience servicing MDU, hospitality, student housing, or other multi-tenant network environments.
- Fiber-optic certifications such as BICSI Installer with fiber endorsement or Fluke fiber-test certification.
- Industry certifications such as CompTIA Network+, Ruckus WISE/RASZA, or Juniper Mist AI.
- Familiarity with documentation and monitoring tools such as NetBox, LibreNMS, PRTG, or vendor cloud dashboards.
- Familiarity with Ekahau or comparable wireless survey tools.
Working Conditions and Physical Requirements
- Field-based role with daily travel between MDU properties in the assigned service territory using a company-provided vehicle.
- Work is performed indoors in equipment rooms, residential units, and common areas, and occasionally outdoors at building exteriors, rooftops, and ground-level enclosures in varying weather.
- Frequent standing, kneeling, climbing ladders, and working overhead; occasional work from scissor lifts or boom lifts where required by site conditions; rooftop work for PTP installations.
- Ability to work scheduled on-call shifts, including evenings, weekends, and holidays, in response to service-impacting incidents.
Measures of Success
- Dispatch response and restoration SLA attainment on complex tickets.
- First-visit resolution rate on fiber, PTP, and independent network troubleshooting work.
- Quality and accuracy of post-installation testing including speed, coverage, and video.
- Reduction in NOC-assisted escalations from the field.
- Mentorship contributions to Tech I and Tech II staff.
- Quality and timeliness of as-built and ticket documentation.
Equal Opportunity
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class.
Salary and Benefits
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range:
USD $21.54 - USD $36.63 /Hr.
