Bachelor’s degree in Life Sciences, Business, IT, or related field
2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)
Strong understanding of content review processes and training compliance in regulated environments
Proficiency in Excel and reporting tools
Requirements:
Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution
Administer and maintain ComplianceWire training assignments, curricula, and user records
Serve as first-line support for system-related inquiries and escalate issues as needed
Collaborate with IT, QA, and vendors for system enhancements and issue resolution
Job description
Position Summary We are seeking a detail-oriented Agiloft & ComplianceWire Support Associate to provide functional and operational support for training, compliance, and content review workflows within a regulated life sciences environment. This onshore role will support end users, maintain system integrity, and ensure compliance with GxP and regulatory requirements across Agiloft (MLR/PRC workflow) and ComplianceWire (LMS). Key Responsibilities AgileLoft (MLR/PRC) Support
Provide day-to-day support for AgileLoft users, including content routing, workflow management, and issue resolution
Assist with setup and maintenance of review workflows, user roles, and permissions
Troubleshoot submission, approval, and annotation issues within MLR processes
Support content lifecycle management, including versioning, tagging, and archiving
Partner with Marketing, Medical, and Legal teams to ensure timely review cycle completion
ComplianceWire (LMS) Support
Administer and maintain ComplianceWire training assignments, curricula, and user records
Support onboarding/offboarding activities and training compliance tracking
Troubleshoot user access, training completion, and reporting issues
Generate and distribute compliance reports for audits and internal stakeholders
Ensure training records align with regulatory and audit requirements (GxP, FDA, etc.)
Cross-Platform & Operational Support
Serve as first-line support for system-related inquiries and escalate issues as needed
Maintain system documentation, SOPs, and job aids
Support data integrity, validation activities, and audit readiness efforts
Collaborate with IT, QA, and vendors for system enhancements and issue resolution
Monitor system performance and proactively identify improvement opportunities
Required Qualifications
Bachelor’s degree in Life Sciences, Business, IT, or related field
2+ years of experience supporting AgileLoft, ComplianceWire, or similar platforms (MLR/PRC tools and LMS systems)
Strong understanding of content review processes and training compliance in regulated environments
Experience with user support, ticketing systems, and issue troubleshooting
Proficiency in Excel and reporting tools
Strong attention to detail and documentation skills
Ability to work PST hours and collaborate with cross-functional teams
Preferred Qualifications
Experience in pharmaceutical, biotech, or medical device industries
Familiarity with GxP, FDA regulations, and audit readiness processes
Experience with Veeva PromoMats, Veeva Vault, or other MLR systems
Knowledge of data governance and compliance frameworks
Exposure to validation processes (CSV) or system release management
Key Competencies
Strong problem-solving and troubleshooting skills
Effective stakeholder communication and support mindset
High attention to compliance and data accuracy
Ability to manage multiple tasks in a fast-paced environment
Process-oriented with a continuous improvement mindset
