TMP The Mortgage People
Financial Services
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This is a remote position.
TMP 2.0 is now fully operational, and over the past year the Key Relationship Manager role has become an important part of how we deliver excellent service, strengthen collaboration, and support the smooth running of each pod.
As our business continues to evolve, this role remains central to helping us exceed expectations, both for our customers, including clients and RPs, and for the teams who support them every day.
At its core, TMP 2.0 reflects our mission to be amazingly helpful. Not just in what we do, but in how we do it.
The Key Relationship Manager role is a key part of that mission: removing friction, improving communication, and lifting service standards across the entire customer journey.
We now have a vacancy within the team, creating an opportunity for someone who enjoys solving problems, supporting colleagues, and helping their pod operate at its best.
This is a dynamic role for someone who enjoys stepping in to solve problems, loves working across different teams, and takes pride in driving both excellence and efficiency.
Key Responsibilities
Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation
Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses
Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met
Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage
Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes
Help train and guide new team members, across all departments
Champion service quality, identify operational blockages early, and implement solutions collaboratively
Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod
What We’re Looking For
A proactive communicator with excellent problem-solving skills
Experience in CAM or CORD roles, with a deep understanding of our workflows
A collaborative mindset and the ability to influence across teams
A passion for excellent service and customer outcomes
Calm under pressure, with the confidence to represent TMP externally
A champion of TMP’s values: Amazingly Helpful, Collaborative, and Accountable
What You’ll Gain
The opportunity to shape how our pods function and how we deliver excellence
Visibility across all teams and a leadership position within your pod
A varied and meaningful role where no two days are the same
Direct involvement in TMP 2.0, with the chance to help shape the future of our business
After you apply, unlock the direct contact details of the people who actually make the call. A quick follow-up makes you 5x more likely to land an interview.
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