Job Title: Director, Global Services, Eastern Region
Department: Global Services (Canada)
Reports to: TBD
Employment Classification: Regular Full-Time / Exempt
Job Summary:
The Director, Global Services, Eastern Region is responsible for the overall success of a portfolio of REMAX Canada franchisees (Broker/Owners) and their respective agents. This role serves as the primary point of contact, relationship manager, and liaison between franchisees and REMAX Canada.
The Director plays a critical role in driving organic agent growth, operational efficiencies and profitability, and retention for our franchisees by:
- Identifying owner/manager needs and creating tailored support and service plans.
- Leveraging internal resources to deliver operational, financial, and organizational guidance and consultative support.
- Supporting the execution of the Region Development department’s growth strategy, including:
o Achievement of net agent count in territory through ORGANIC recruitment and retention strategies and collaboration with our Global Sales team on conversions and M&A
o Increasing adoption of brand tools and programs (Aspire, MaaS, RaaS, MaxEngage, REIC Verification, etc.)
o Driving and upholding brand image and identity with franchisees in their portfolio (exterior signage, websites, yard signs, etc.)
o Proactively working with franchisees and REMAX corporate on renewals and accounts receivable
o Utilizing REMAX consultative methodology such as our internal Momentum program to provide operational and consultative support
Success Profile
The Director achieves success by:
- Relationship Development: Building and nurturing strong relationships with franchisees, agents, and strategic partners to advance business opportunities and deliver exceptional, responsive customer support.
- Business Reviews and Consulting Expertise: Conducting regular portfolio business review meetings to monitor and support growth plans. Utilizing new internal programs such as Momentum to drive franchisee operational success and growth.
- Measured Growth: Net Agent Count (organic recruitment and collaboration with Global Sales on conversions / M&A)
- Operational Excellence: Ensuring franchisee compliance with renewals, accounts receivable, and brand standards.
- Teamwork and Cross-Functional Collaboration: Partnering with Global Sales, Marketing, Public Relations, Product, Support, and Operations to deliver quality service and resolve customer needs.
- Market Awareness: Maintaining competitor intelligence and industry knowledge to inform strategy.
- Strategic Alignment: Executing region growth strategies that drive franchise sales, agent recruitment and retention, market share expansion, and profitability.
- Participation in brand and industry events.
- Standard Knowledge, Skills, and Abilities:Technical/Functional Expertise: Strong knowledge of franchise operations, contract negotiation, and industry practices.
- Customer & Relationship Focus: Anticipates customer needs, manages escalations with tact, and promotes brand culture.
- Decision Quality: Makes sound, timely decisions with accountability and foresight.
- Results Orientation: Takes ownership of assignments, sets priorities, meets deadlines, and delivers measurable outcomes.
- Communication: Ensures accurate documentation in CRM systems and shares key insights with stakeholders.
- Thought Leadership: Acts as a trusted advisor and industry leader to REMAX affiliates and the broader real estate community.
Minimum Qualifications:
- Minimum 5 years of experience in Franchise Development, Business Operations Management, or Business Consulting (franchise and/or real estate background strongly preferred).
- Knowledge of current and emerging real estate industry practices, trends, and technologies.
- Demonstrated planning, analytical, and problem-solving capabilities.
- Strong presentation, communication, interpersonal, and dispute resolution skills.
- Proven ability to influence, collaborate, and build relationships across all organizational levels.
- Bachelor’s degree in Business, Finance, Marketing, or related field (preferred).
- Track record of delivering results and managing multiple priorities effectively.
- Ability to set milestones, measure performance, and achieve targets.
Why REMAX?
REMAX Headquarters is located in Denver, CO, in the heart of Denver’s thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical, emotional and financial well-being:
Stay Healthy
- Comprehensive medical, dental, and vision insurance
- Health savings account with employer contribution
- Flexible spending account (medical & dependent care)
- Voluntary critical illness, hospital indemnity and accident coverage
- Short-term disability paid at 100% after 1 year
Prepare for Your Future
- 401(k) plan with generous company match & immediate eligibility
- Free financial advisor service
- Company-paid life and AD&D insurance, short-term and long-term disability
Feel Supported
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- Generous paid time off package includes 15 paid holidays and generous PTO
- Hybrid or remote positions and flexible hours
- Monthly home office subsidy
- Paid parental leave benefits
- Paid caregiving, adoption and foster leave benefits
- Monthly ClassPass contribution
- Employee assistance program including free counseling sessions
- Tuition reimbursement program
- Pet insurance discount
- Recognition program
RE/MAX, LLC & Motto Mortgage
Now is your opportunity to join a global, industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises, we deliver the tools, technology, and support that power a worldwide network of agents, brokers, and business owners.
When you join our team, you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership, act with integrity, and push for better every day. Collaboration matters here. So does accountability. When we succeed, we succeed together.
RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states: Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!
We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications, merit, and business needs, without regard to any legally protected status.
