Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.
Purpose Statement
The Executive Concierge Travel Advisor delivers white-glove, bespoke travel and lifestyle services to a distinguished portfolio of high-profile executives and VIP clients. This role is dedicated to crafting exceptional, seamless, and highly personalized travel experiences while upholding the highest standards of discretion, professionalism, and attention to detail.
The ideal candidate thrives in a high-touch service environment, demonstrates impeccable judgment, and possesses deep industry knowledge across global destinations, premium accommodations, and curated experiences. Flexibility in work hours is required to meet the needs of an elite clientele, including limited evenings and weekends as necessary.
Key Accountabilities and Outcomes
· Serve as the primary luxury travel advisor and concierge for executive and VIP clientele, delivering comprehensive, end-to-end travel and lifestyle services.
· Design and manage sophisticated domestic and international itineraries including first and business class air, hotels and resorts, private transfers, dining reservations, entertainment, and exclusive experiences.
· Oversee the complete reservation lifecycle: booking, ticketing, exchanges, modifications, quality assurance, and fulfillment with precision and care.
· Provide strategic, consultative guidance and insider recommendations tailored to each client’s preferences, lifestyle, and travel profile.
· Uphold the highest standards of confidentiality and professionalism when managing sensitive traveler and corporate information.
· Cultivate enduring client relationships through proactive communication, anticipation of needs, and personalized service.
· Resolve complex travel challenges with creativity, urgency, and discretion.
· Ensure compliance with company policies, regulatory requirements, and luxury service standards.
· Engage in training, supplier, and engagement programs either virtually or in-person as required.
· Demonstrate passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
Knowledge, Skills, and Experience
· Minimum of 5 years of recent professional experience in a high-end travel agency environment managing domestic and international travel.
· Minimum of 5 years of Sabre GDS experience required.
· Extensive firsthand knowledge of destinations, five-star hotels, cruise lines, and premium travel products.
· Strong knowledge of domestic and international fare structures and ticketing regulations.
· Ability to handle personal and confidential traveler information with the highest level of integrity.
· Established relationships with suppliers, cruise lines, and tour operatorsstrongly preferred.
· Proven ability to maintain long-term client relationships and generate repeat high-touch travel business.
· Exceptional communication and presentation skills across verbal, written, and digital channels.
· Meticulous attention to detail with strong problem-solving abilities and refined judgment.
· Ability to manage multiple high-touch priorities in a fast-paced, service-driven environment.
· Ability to work independently while collaborating within a professional team structure.
· Advanced proficiency in travel technology platforms, booking systems, Microsoft Office, and digital communication tools.
In accordance with state law, the rat or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential and location.
Annual Range/Hourly Rate
$56,803.00 - 76,852.00
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Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
