Key Facts

Remote From:

California (USA) , Oregon (USA)

Category: Marketing Operations Analyst

Full time

Mid-level (2-5 years)

English

Hard Skills

Market Analysis Cross-Functional Collaboration Process Improvement Internal Documentation Power BI SQL (Programming Language) Utilization Management Provider Model

Other Skills

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Analytical Skills
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Problem Solving
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Microsoft Excel
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Organizational Skills
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Communication

Roles & Responsibilities

Minimum Bachelor’s degree (4‑year) in Business, Healthcare Administration, or a related field
2+ years of experience in healthcare operations, process improvement, or project coordination preferred
Strong analytical and problem-solving skills
Effective communication skills (written and verbal)

Requirements:

Analyze market performance data to identify trends, gaps, and opportunities for improvement
Support operational initiatives across claims, provider, and member processes
Collaborate with cross‑functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
Monitor key performance metrics and develop reports to support leadership decision-making

Job description

At Liberty, we’re looking for a Market Operations Analyst who thrives in a fast‑paced environment and enjoys turning data and operational insights into meaningful action. This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams.

What You’ll Do

Analyze market performance data to identify trends, gaps, and opportunities for improvement
Support operational initiatives across claims, provider, and member processes
Collaborate with cross‑functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
Monitor key performance metrics and develop reports to support leadership decision-making
Identify root causes of operational challenges and recommend scalable solutions
Assist with process improvement initiatives to enhance efficiency, accuracy, and compliance
Track and support implementation of system updates, configuration changes, or operational enhancements
Provide insights and documentation to support ongoing business operations and strategic initiatives

What You Bring

Minimum Bachelor’s degree (4‑year) in Business, Healthcare Administration, or a related field
2+ years of experience in healthcare operations, process improvement, or project coordination preferred
Experience within a health plan or managed care environment is a plus
Strong analytical and problem-solving skills
Ability to interpret data and translate findings into actionable insights
Experience working with cross‑functional teams and stakeholders
Strong organizational skills with the ability to manage multiple priorities
Effective communication skills (written and verbal)

Nice to Have

Experience with reporting tools (Excel, Power BI, SQL, etc.)
Familiarity with claims, utilization management, or provider operations
Experience with system workflows, configuration, or process design

Why You’ll Love This Role

High visibility across multiple departments
Opportunity to influence process improvements and operational outcomes
Collaborative and growth-focused environment
Ability to work on impactful initiatives that improve member and provider experiences