Collaborating with product, engineering, and design teams to provide actionable insights and deliverables
Identifying and executing on high-impact projects, triaging requests, determining priority and delivering in time for results to be useful
Contributing your research and perspective throughout the entire product development cycle, from discovery and exploration, to launch and post-release
Creating research roadmaps and leading the execution of those roadmaps
Providing guidance to team members and partners on research best practices
Building and scaling research enablement resources (templates, guides, workflows) so teams can run studies efficiently and consistently
Support participant recruitment and management across internal SMEs and external customers
Partner cross-functionally with Customer Success and Support to coordinate access to customers and streamline research efforts
Have a flexible, lean, creative, and pragmatic approach to user research
Experience integrating user research principles into product initiatives and UX design
Strong understanding of the strengths and weaknesses of a variety of research methods, including when and how to apply them during the product development cycle
Proven history of close work with Designers, Product Managers, and Engineers to prioritize research projects
Excellent communication, presentation, and interpersonal skills; the ability to communicate complex concepts clearly, succinctly, and persuasively across different audiences and various levels of the organization
End-to-end experience with all aspects of the research process (road mapping, study design, recruiting, moderation, analysis, reporting, communicating results and executive presentations)
Demonstrated record of influencing outcomes by delivering actionable research insights
Experience designing research for AI-driven products (e.g., copilots, agents, recommendation systems)
Ability to translate AI capabilities into user-facing implications and research questions
Familiarity with human-AI interaction patterns (assistive, autonomous, human-in-the-loop)
BS (or similar) degree in design, human-computer interaction (HCI), or equivalent experience
Experience in a SaaS organization
Experience working in a fast-paced software development environment
Finely tuned analytical skills, you can identify key actionable insights from a wealth of data
Experience with screening/recruiting project-appropriate participants and an appreciation for user research recruitment best practices
Experience using a mix of qualitative and quantitative methodologies
Outreach
Mercor
A Place For Mom
Mozilla
Amber Labs
Outreach
Outreach
Outreach
