Key Facts

Remote From:

South Africa

Category: Client Success Manager

Full time

Mid-level (2-5 years)

English

Hard Skills

Customer Success Management Care Coordination

Other Skills

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Communication
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Social Skills
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Organizational Skills
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Problem Solving
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Detail Oriented

Roles & Responsibilities

Minimum of 2 years experience in case management, client success, or related healthcare coordination roles
Strong communication and interpersonal skills to build rapport with clients and internal teams
Excellent organizational skills with the ability to manage multiple cases simultaneously
Detail-oriented and able to maintain accurate records and documentation

Requirements:

Manage and maintain positive relationships with clients and families
Address and resolve client concerns, escalations, and service-related issues
Conduct root-cause analysis on client attrition and service challenges
Coordinate communication between families, therapists, and internal teams

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Position: Case Manager / Client Success Coordinator

Working Hours: US Hours (9am-5pm EST)

Location: Full-Time, Remote (South Africa)

Salary: South African Rand (ZAR)

The Case Manager / Client Success Coordinator serves as the primary point of contact for families and therapists, ensuring a positive client experience throughout service delivery. This role focuses on relationship management, issue resolution, client retention, and cross-functional coordination to support high levels of client satisfaction and continuity of care.

Key Responsibilities:

Manage and maintain positive relationships with clients and families.
Address and resolve client concerns, escalations, and service-related issues.
Conduct root-cause analysis on client attrition and service challenges.
Coordinate communication between families, therapists, and internal teams.
Support client retention initiatives and engagement strategies.
Monitor client satisfaction and identify opportunities for service improvement.
Maintain accurate records and documentation of client interactions.
Collaborate with operational teams to ensure timely issue resolution.

Requirements

Minimum of 2 years experience in case management, client success, or related healthcare coordination roles.
Strong communication and interpersonal skills to build rapport with clients and internal teams.
Excellent organizational skills with the ability to manage multiple cases simultaneously.
Detail-oriented and able to maintain accurate records and documentation.
Problem-solving mindset and ability to handle challenging situations with empathy.
Experience working remotely and managing tasks independently.
Familiarity with CRM and case management software preferred.

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.