Key Facts

Remote From:

Estonia , South Africa

Full time

Senior (5-10 years)

English

Hard Skills

Performance Management Process Improvement Operational Efficiency KPI Management

Other Skills

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Team Leadership
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Social Skills
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Communication
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Organizational Skills
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Problem Solving
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Coaching
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Mentorship
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Analytical Skills
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Distributed Team Management
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Collaboration
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Time Management
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Troubleshooting (Problem Solving)

Roles & Responsibilities

3+ years of experience in a supervisory or leadership role
Strong interpersonal and communication skills
Demonstrated ability to motivate and mentor team members
Proficient with relevant software tools and CRM systems

Requirements:

Lead and manage the team to meet operational targets and KPIs
Provide coaching, training, and performance feedback to team members
Collaborate with cross-functional teams to support business objectives
Monitor team productivity and implement process improvements

ReWorks Solutions

About ReWorks Solutions

At ReWorks Solutions, we help businesses scale smarter by blending cost-effective outsourcing with high-performance teams and strategic operations. We don’t just fill positions—we handpick top talent and seamlessly integrate them into your workflow, ensuring efficiency, quality, and real results. Our proven process streamlines operations, reduces costs, and boosts productivity, giving U.S. and international businesses access to highly skilled professionals without compromising on quality. Whether you need a dedicated remote team or specialized support, we tailor our solutions to fit your business needs. Why Choose Us? ✅ Top-Tier Talent: We carefully curate professionals who match your company’s culture and expertise requirements. ✅ Cost-Effective Solutions: Reduce overhead costs without sacrificing quality or efficiency. ✅ Seamless Integration: We make outsourcing easy, ensuring smooth collaboration with your in-house team. ✅ Scalable & Flexible: Whether you need a small team or a full-scale operation, we grow with your business. ✅ Results-Driven Approach: We focus on real impact—helping you optimize operations and achieve your goals. Let’s Build Your Dream Team! Ready to unlock the power of smart outsourcing? Connect with us today and let’s build a high-performing, cost-efficient team that drives your business forward.

Founded: 2018

Company size: 11 - 50

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Job description

Job Title: Team Lead

Location: Remote - South Africa (US Hours, 9am - 5pm EST)

Employment Type: Full-Time

The Team Lead will provide operational leadership across the Intake, Staffing, and Case Management functions, ensuring teams meet performance goals, maintain service standards, and operate efficiently. This role is responsible for team oversight, performance management, reporting, process improvement, and cross-functional coordination.

Key Responsibilities:

Lead and manage the team to meet operational targets and KPIs.
Provide coaching, training, and performance feedback to team members.
Manage workflow, prioritize tasks, and troubleshoot issues to maintain efficiency.
Collaborate with cross-functional teams to support business objectives.
Monitor team productivity and implement process improvements.
Ensure adherence to company policies, standards, and compliance requirements.
Prepare reports and communicate team performance to management.

Requirements

3+ years of experience in a supervisory or leadership role.

Strong interpersonal and communication skills.
Demonstrated ability to motivate and mentor team members.
Excellent organizational and problem-solving abilities.
Proficient with relevant software tools and CRM systems.
Previous leadership or team management experience.
Strong analytical and problem-solving abilities.
Proven coaching, mentoring, and performance management skills.
Experience with process improvement and operational workflows.
Proficiency in dashboard management, reporting, and KPI tracking.
Excellent organizational, communication, and stakeholder management skills.
Ability to work independently and manage remote teams.
Flexible to work US business hours.

Success Metrics

Team performance and goal achievement.
SLA compliance and operational efficiency.
Employee retention and productivity.
Accuracy, timeliness, and quality of reporting and dashboard managemen

Benefits

Comfortable working U.S. hours
Remote work from home

Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.