Our client is not just another MSP they are Google’s top partner in Australia and a global leader in cloud technology consulting. They help small and mid-sized businesses transform how they work with Google Workspace, AI, and automation. Our award-winning team combines consulting expertise with scalable managed services that empower modern teams to thrive.
If you’re a high-performing engineer who thrives on precision, problem-solving, and delivering seamless IT operations, this is your next big move.
Why Join
- Competitive Rewards: Base salary + December bonus + performance incentives + annual increases
- Time Off That Matters: Paid leave + national/local holidays
- Growth & Development: Training budget + clear career pathways
- Culture & Experiences: Annual team conferences (travel, food, accommodation covered)
- Support & Benefits: HMO + government-mandated benefits
Requirements
Role Overview
The Senior MSP Engineer is a client-facing technical leader responsible for delivering advanced IT support, managing infrastructure, and driving innovation across cloud and network environments. You’ll set the technical standard, mentor junior engineers, and ensure service excellence that meets and exceeds client expectations.
Key Accountabilities
- Service Delivery Excellence: Resolve complex issues with speed and precision; maintain SLA adherence (90%+), CSAT scores (9/10+).
- Operational Optimisation: Improve processes, document solutions, and drive efficiency gains.
- Team Development: Mentor junior engineers, foster collaboration, and contribute to a high-performing culture.
Responsibilities
1. Advanced Technical Support
- Deliver Level 2/3 support across Windows, Linux, macOS.
- Diagnose and resolve complex server/workstation issues.
- Use RMM tools (Datto RMM, N-able, Nagios, Cacti) for proactive monitoring.
- Troubleshoot VoIP, IPTV, and internet service issues.
2. Network & Infrastructure Management
- Configure/manage LAN/WAN, WiFi, VLANs, VPNs, firewalls, routing.
- Specialise in Unifi/Ubiquiti Networks; manage multi-tenant setups.
- Conduct network/security assessments; recommend improvements.
- Work with Cisco and Juniper switches.
3. Cloud Services & Security
- Administer Google Workspace & Microsoft 365 environments.
- Lead migrations and onboarding projects.
- Implement SMB 1001-aligned security frameworks.
- Perform domain audits; manage Chrome Enterprise solutions.
4. Documentation & Process
- Maintain accurate records in Autotask, IT Glue, or similar.
- Ensure SLA compliance and contribute to infrastructure upgrade projects.
Leadership Expectations
- Mentor and coach junior engineers.
- Lead by example in technical execution and client service.
- Foster collaboration and team morale.
- Demonstrate readiness for future leadership roles.
Qualifications
- 5+ years in MSP/IT support environments.
- Strong Level 3 engineering background.
- Proven mentoring/leadership experience.
- Expertise in Google Workspace, M365, networking, and cloud platforms.
- Certifications preferred: Google Workspace Admin, CompTIA Network+/Security+, CCNA, Microsoft.
Skills Snapshot
- Advanced troubleshooting across Windows/Linux/macOS.
- Networking: LAN/WAN, VLANs, VPNs, firewalls, routing.
- Hands-on with Unifi/Ubiquiti, Cisco, Juniper.
- RMM tools proficiency.
- Cloud services: Google Workspace, M365, Chrome Enterprise.
- Security assessments & SMB-level compliance.
- Strong documentation and communication skills.
- Leadership and mentoring ability.
You’ll Thrive If You’re Excited By:
- Cloud-first work environments (Google Workspace, Gmail, Drive).
- Supporting SMB growth (1–30 employees).
- Applying technology to boost productivity and collaboration.
Ready to lead, solve, and innovate? Apply now and join a team that’s redefining IT service delivery.
Benefits
Time Zone: AEST
Salary: $ 1200
Fully remote role
