Team Lead, Collections

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.  

Job Description:

Essential Job Functions:

• Develop and direct credit/collections business processes
• Develop and implement credit and collections business processes to drive efficiency, improve cash flow, and reduce delinquency rates.
• Establish a structured cadence for routine customer outreach, including reminder emails, collection calls, and service suspension notifications for accounts with balances outstanding over 60 days.
• Process all accounts receivable transactions accurately and timely within the ERP system, ensuring proper coding, application, and reconciliation.
• Collaborate closely with Sales and Operations teams to resolve collection barriers, align on customer account strategies, and ensure a unified customer communication approach.
• Identify and provide practical solutions to client issues related to accounts receivable, including disputes, misapplied payments, and credit limits.
• Maintain and regularly update the customer database, ensuring contact information, account details, and credit terms are current and accurate.
• Conduct diligent and proactive follow-ups through email and phone to ensure timely payments and maintain professional relationships with customers.
• Prepare accurate weekly and monthly reports, including cash receipts summaries and cash forecast reports, for senior management with clear, data-driven insights.
• Compile and maintain a centralized document repository, keeping organized records of all customer communications, transactions, disputes, and resolutions for audit readiness and transparency.

 What Qualifies You

• Proven expertise in Accounts Receivable and Collections, with a strong understanding of aging reports, DSO, and credit-to-cash cycles.
• Strong reporting skills, with the ability to analyze trends, prepare dashboards, and present actionable insights to management.
• Experience in staff management, including coaching, mentoring, and training team members to achieve departmental goals.
• Hands-on experience with customer credit evaluation and authorization, ensuring compliance with company credit policies and risk tolerance.
• Proficiency in cash application processes, including payment matching, unapplied cash resolution, and reconciliation activities.
• Excellent written and verbal communication skills, with the ability to interact professionally with internal teams and external customers.
• Advanced Microsoft Excel skills, including VLOOKUP, pivot tables, and data analysis functions.
• Strong numerical and analytical skills, with attention to detail and accuracy in financial data processing.