Knowledge Management Lead

The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.  

Job Description:

Runbook Development and Governance
• Define the structure and standards for operational runbooks across XTIUM
• Develop and maintain runbooks covering key operational workflows
• Ensure documentation reflects actual operational practices used by delivery teams
Cross-Team Collaboration
• Work with technical teams including NOC, SOC, Engineering, and Service Delivery Managers to gather
operational knowledge
• Translate technical procedures into clear, structured documentation
Knowledge Base Management
• Maintain a centralized knowledge base for operational documentation
• Ensure documentation is organized, searchable, and accessible to relevant teams
Runbook Lifecycle Management
• Establish version control and documentation review processes
• Ensure runbooks remain current as products and services evolve
Quality and Standardization
• Implement consistent documentation standards across product areas
• Review documentation prepared by the Runbook Specialist to ensure clarity and completeness
What Qualifies You
• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
• 4–7 years of experience in IT operations, technical documentation, or managed services environments
• Experience documenting operational procedures, SOPs, or technical workflows
• Strong written communication and organizational skills
• Ability to work with technical teams to capture operational knowledge
Preferred Qualifications
• Experience working within managed services or cloud infrastructure environments
• Familiarity with ITIL service management concepts
• Experience maintaining knowledge bases or documentation systems
Key Competencies
• Strong documentation and organizational skills
• Ability to translate technical processes into clear instructions
• Cross-functional collaboration
• Attention to detail
• Process improvement mindset