Travel Agent, Full Service, Travel Contact Center

AAA Club Alliance is seeking a Travel Agent (Full Service), to join our Travel Contact Center This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.  This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits.  This role requires the leveraging of travel industry knowledge and experience to resolve travel-related issues.  Travel arrangements shall include complex domestic, international, and FIT trips. This is a work from home position!

**Candidates MUST live within one of the following states to be considered**·   

·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia

What we need from YOU:

• High school diploma or equivalent, a graduate of an accredited travel school preferred.

• Two (2) years of leisure travel industry experience including working knowledge of an automated airline reservation and ticketing system as well as proficiency in utilizing online travel resources and booking engines.

• Must be able to attend all training. Training is mandatory.

**Paid virtual training begins on MONDAY, July 13, 2026! Hours of training are: Monday through Friday from 9:00am to 5:30pm EST. Attendance and successful completion of training is required.

What we can offer YOU:

• Competitive base hourly rate. The starting base compensation for this position is $16.10 - $30.00.The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

• Monthly incentives based on individual sales/bookings

• Paid Virtual Training

• All required computer equipment will be provided to you by AAA Club Alliance and shipped directly to your home.

• Health Insurance (Medical, Vision, Prescription Drug and Dental)

• Flexible Spending Accounts

• Wellness and Health Advocate Programs

• 401(k) with Employer Match

• Free AAA Membership and so much more

What YOU will be doing:

• Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products.  A concentration on Club Owned and 5 Diamond vendor products is required.

• Book and counsel Members/non-Members on all domestic and international travel needs, including FIT (fully independent travel).

• Operates and is familiar with all ACA travel systems and applicable travel partner booking sites.  Assumed proficiency within six months.

• Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.

• Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform.

• Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs.

• Meets or exceeds established minimum production/performance requirements.

• Participates as a user in testing of new systems/procedures.

• Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.

• Keep current on new developments, products, services, policy changes, etc., and apply them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.

• Ability to void tickets and do simple exchanges is preferred.

• Mentor other Travel Contact Center Associates. 

• Maintain working knowledge of all Club travel promotions and offerings in order to assist callers with their travel plans.   

• Create and maintain long-term relationships with travel clients to foster repeat business.

• Other duties as assigned.

Knowledge, Skills and Abilities needed to perform the duties of this position:

• Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume contact center environment.

• Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.

• Ability to work effectively with Associates throughout the ACA organization.

• Proficiency in PC usage as well as GDS and other travel platforms.

• Extensive knowledge of worldwide geography.

• Participates as a user in testing of new systems/procedures.

• Advanced customer service, problem resolution, and sales skills.

• Ability to work overtime and/or holidays necessitated by business and/or weather conditions.

#LI-Remote US

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave 
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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