Claims Service Coordinator, Claims Assistant

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

JOB SUMMARY

Acrisure is seeking a Claims Service Coordinator to support the claims team by performing a variety of administrative, customer service, and claims support activities. This role plays an important part in helping claims professionals manage files efficiently while ensuring timely communication and accurate documentation throughout the claims process.

This position is ideal for someone who enjoys staying organized, helping others, managing multiple priorities, and working in a fast-paced team environment. Prior claims experience is beneficial, but not required. We are willing to train the right individual who demonstrates strong communication skills, attention to detail, and a desire to build a career within the insurance industry.

This role offers the opportunity to gain exposure to claims operations, legal processes, medical coordination, and customer support while building valuable insurance industry experience.

Responsibilities

• Provide administrative support to claims professionals and claims operations teams
• Prepare files and documentation for legal defense referrals, subpoenas, and claim-related requests
• Prepare and distribute various letters, reports, and forms
• Schedule physician appointments and coordinate related correspondence and records
• Organize, review, and prepare records for utilization review, legal review, and other claim-related activities
• Respond to inbound customer inquiries and assist with claim-related questions
• Make outbound calls to gather information and follow up on outstanding items
• Maintain accurate records and documentation within claims systems
• Assist with file organization and document management activities
• Support departmental projects and process improvement initiatives as assigned
• Perform additional duties and projects as assigned

Requirements

• 1+ year of customer service, administrative, clerical, or office experience beneficial
• Strong verbal and written communication skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong organizational skills and attention to detail
• Ability to work effectively both independently and as part of a team
• Customer-focused mindset with a professional and positive approach
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Ability to learn new systems, processes, and insurance concepts
• Experience working in insurance, healthcare, legal support, or claims environments beneficial

Education and Licenses

• High school diploma or equivalent required
• Additional education, training, or industry experience beneficial

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.