Virtual Assistant - Insurance Verification & Authorization (Healthcare)

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Responsibilities:

• Verify patient insurance coverage for medical services and procedures
• Obtain and follow up on prior authorizations and referrals
• Communicate with insurance companies, provider offices, and patients as needed
• Accurately document all verification and authorization activity in our EMR/EHR system
• Resolve insurance-related issues before they impact scheduling or billing
• Maintain confidentiality and comply with HIPAA regulations

Requirements

Qualifications:

• 2+ years of experience in insurance verification and prior authorization (required)
• Experience in a healthcare setting (clinic, hospital, or private practice)
• Knowledge of commercial insurance plans, Medicare, Medicaid, and HMO/PPO structures
• Familiarity with medical terminology
• Excellent communication and organizational skills
• Proficient with EMR/EHR systems and online insurance portals
• Self-motivated and comfortable working independently in a virtual environment