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Community Outreach Specialist

Role overview

Qualifications

  • Strong written English communication skills
  • Experience with Facebook groups or online community engagement
  • Ability to send daily outreach messages and follow a structured workflow
  • Comfortable responding to comments and starting conversations

Responsibilities

  • Engage with local business owners across Facebook groups and online platforms
  • Actively start conversations and respond to posts related to marketing services
  • Monitor community posts and help book qualified appointments
  • Communicate directly with prospects in a friendly and professional manner

Key facts

  • Remote from: Mexico
  • Full time
  • English

Other skills

  • Customer Service
  • Sales
  • Professionalism
  • Detail Oriented

About the company

Vivid Money logo

Vivid Money

Financial Services

Vivid offers a unique mobile banking app and a distinctive digital investing platform from a single app. Whether it’s payments, transfers, multi-currency accounts, spendings reports, split bills as well as the possibility to invest in international stocks, ETFs, and precious metals. With over 150 listed cryptocurrencies, Vivid offers one of the biggest portfolios in Europe. With Vivid, managing your finances is easy, flexible, and 100% transparent. We founded Vivid to bring a colourful and entirely different experience to dealing with personal finance. With our knowledge and experience, we strive to help our customers earn more and increase their wealth. On the 8th of June 2020, Vivid was launched in Germany as its first market, followed by France, Spain, and Italy, with more European countries to come! Already over 500,000 customers throughout Europe enjoy our superior banking and investment experience – and love to collect cashback in the form of Stock Rewards. In not even two years, we’ve grown from one tiny office in Berlin’s Neukölln neighbourhood to a company of more than 300 people, with 30+ different nationalities. Next to our headquarters in Berlin (GER), we work from Vivid Hub Amsterdam (NL) and Vivid Tech Hub in Almaty (KAZ). Vividians are coming together to collaborate and exchange ideas. We are working in proud partnerships with Solaris SE, CM Equity, and VISA. As a company, we have already raised over 200 million euros from renowned investors, including Ribbit Capital, Greenoaks Capial, and the SoftBank Vision Fund 2, and is valued at 775 million euros.

Company details

Company typeScaleup
IndustryFinancial Services
Company size201 - 500

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Job description

We are seeking a highly motivated Community Outreach Specialist to join our team at Genius Marketing Agency. Your main responsibility will be to help us expand our brand presence by engaging with local business owners across Facebook groups, social communities, and online platforms. You will be the first point of contact for potential clients, actively starting conversations, responding to posts, and identifying business owners who need marketing services such as Google Business optimization, social media management, websites, and lead generation.

This role involves daily posting in multiple Facebook groups, monitoring community posts, replying to people who ask for marketing help, and sending outreach messages using scripts that we provide. You will help book qualified appointments into our calendar and communicate directly with prospects in a friendly, respectful, and professional manner.

You must be organized, consistent, and comfortable communicating with business owners. This position is perfect for someone who enjoys online engagement and wants to work with a fast-growing digital marketing agency.

Requirements

Strong written English communication skills

• Experience with Facebook groups or online community engagement

• Ability to send daily outreach messages and follow a structured workflow

• Comfortable responding to comments and starting conversations

• Must be available for daily check-ins and reporting

• Reliable internet connection and a working computer

• Ability to follow scripts and use basic tools (Facebook, Google Sheets, CRM software)

• Positive attitude, fast response time, and strong attention to detail

• Experience in customer service, sales, or lead generation is a plus

• Ability to work independently and meet weekly KPIs

Benefits

Long-term, stable remote position

• Flexible working hours

• Performance bonuses for booked appointments and successful outreach

• Training provided

• Opportunity to grow into a senior outreach or appointment-setting role

• Work with a supportive and fast-growing marketing agency

• Weekly payments

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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