We are looking for an experienced Senior Service Delivery Manager (SDM) to join the DAMO (Digital Application Management and Operations) team at Thoughtworks.
In this role, you will lead the delivery and continuous improvement of Managed Services engagements across application and infrastructure operations. You will work closely with clients, engineering teams, and internal stakeholders to ensure reliable service delivery, operational excellence, and continuous evolution of digital platforms and services.
This role requires strong stakeholder management, delivery governance, operational leadership, and the ability to manage complex environments with a proactive and customer-centric mindset.
At DAMO™ Managed Services, we go beyond routine maintenance - we focus on continuous evolution to help organizations achieve extraordinary impact. Here, you’ll work on proactive improvements rather than reactive fixes. We're at the forefront of cost optimization, automation, and scalable solutions. Your expertise will play a key role in streamlining operations, boosting efficiency, and ensuring our systems grow with our clients’ needs. Join and be part of a team that thrives on curiosity, innovation, and purpose.
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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Thoughtworks
Thoughtworks
