Role overview

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Must speak both English and English fluently

Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Handle emergency service requests with urgency and accuracy

Key facts

Remote from: Philippines
Full time
English

Hard skills

Computer-Aided Dispatch Tracking Systems (Geolocation) Organizational Structure

Other skills

Customer Service
Problem Solving
Communication
Multitasking
Time Management
Detail Oriented
Teamwork
Calmness Under Pressure

About the company

Cypher Coders

Software Development

Our focus is on getting kids ready for a successful future. Already, 67% of new jobs in STEM are in computing, and the importance of technology in industry is only going to increase.Our award-winning coding curriculum helps to get children future-ready by not only teaching them how to code, but also developing core skills such as creativity, communication and collaboration.We use creative themes to deliver a fun and unique learning experience - making coding more engaging and accessible for children, and to help them understand the role that technology plays in science, industry, art, architecture and much more.All of our lessons include a topic and a project from one of our themes, to teach the students a little more about the world around them, and to help trigger their curiosity and imagination. Our Stem.org accredited curriculum is designed to teach a firm foundation in computer science, above and beyond what children learn in school.We give children a methodical and cumulative education that builds their skills in coding, communication, collaboration, creativity and flexibility.From 6-12 we ensure every child learns at a pace that’s right for them, in a range of coding languages, and they are rewarded with certificates at each level. Our creative themes add excitement, interest and relevance to computer science subjects to help kids engage and enjoy coding.

Company details

Company typeStartup

IndustrySoftware Development

Company size11 - 50

Links

Website LinkedIn See all jobs

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Job description

For better engagement, updates, and valuable consultation tips, we encourage you to follow our founder on Instagram:

📷@marketingbybahaa. (https://www.instagram.com/marketingbybahaa?igsh=Y2Rnbjk3d3dnZXk=)

Position Summary

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

Key Responsibilities

Answer incoming calls and service requests from customers and partners
Dispatch roadside technicians and tow truck drivers efficiently and accurately
Communicate job status updates to customers and team members in real time
Use dispatch software to manage calls, track jobs, and log service activity
Coordinate routes and schedule service providers based on availability and proximity
Maintain clear, calm, and professional communication in high-pressure situations
Handle emergency service requests with urgency and accuracy
Provide consistent and courteous customer service throughout the service cycle

Requirements

Qualifications

Customer service experience is required (call center or dispatch environment preferred)
Towing or roadside assistance experience not required – training will be provided
Strong communication skills – both verbal and written
Ability to stay organized and focused in a high-volume, fast-paced environment
Comfortable using computers, dispatch software, and GPS tracking tools
Problem-solving mindset with the ability to make quick, sound decisions
Availability to work nights, weekends, and holidays as part of a rotating schedule
Must speak both English and English fluently.

Benefits

Work Setup

100% Remote

Application Process
Interested candidates should email the following to:

Updated resume
Introduction video (2 to 3 minutes introduction video)

Email Subject Line:
Dispatcher – [Name]

Qualified candidates will be contacted as suitable opportunities become available.