**Geographic Locations: New York Remote (Long Island, NY Metro); Hybrid (Herndon, VA, Plymouth, MN, Chandler, AZ)
Overview
The Senior Staffing Support Specialist will manage customer fulfillment opportunities and partner closely with the Staffing sales BDE team to drive and promote staffing services for the Strategic Staffing group. This role is responsible for supporting the full staffing lifecycle, maintaining strong customer and candidate relationships, and ensuring operational excellence throughout the hiring and placement process.
Your Impact
The essential functions of this position include:
- Coordinate the full staffing cycle from opportunity intake through engagement to the invoicing team
- Ensure all corporate policies, compliance requirements, and placement documentation are completed accurately and timely
- Partner with sales teams and staffing partners nationwide to qualify, support, and fulfill staffing opportunities
- Communicate directly with customers to help support understanding job requirements, coordinate interviews, and manage expectations
- Conduct candidate pre-screening and technical qualification assessments with ePlus engineering staff
- Maintain ongoing relationships with placed consultants to monitor engagement status and support successful assignments
- Build and strengthen customer relationships to help identify and support new business opportunities with your Staffing BDE
- Participate in customer meetings and sales team meetings to promote and expand staffing services when needed
- Maintain and update candidate records within the Applicant Tracking System (ATS)
- Support reporting, tracking, and additional administrative responsibilities as assigned
Qualifications
- High school diploma required
- Bachelor’s degree preferred
- 3–5+ years of staffing support, recruiting coordination, or staffing operations experience
- Strong understanding of staffing services and recruiting processes
- Excellent customer service, communication, and relationship management skills
- Strong multitasking and organizational abilities
- Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
- Experience working with Applicant Tracking Systems (ATS) and candidate databases preferred (Job Diva is our ATS)
- Ability to collaborate effectively with management, sales teams, and colleagues
- Ability to work in a fast-paced environment while meeting critical deadlines
- Strong customer-facing and interpersonal skills
- Ability to work under pressure while maintaining attention to detail and professionalism
- General business acumen and problem-solving abilities
Preferred Skills
- Experience supporting staffing sales and customer fulfillment processes
- Strong follow-up and communication skills with both clients and candidates
- Ability to manage multiple priorities and staffing engagements simultaneously
- Detail-oriented with strong process discipline and accuracy
Position Specifics
The initial base salary range for this position is expected to be between $65,000 and $80,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
#LI-MY1
#IND1
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
- Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
- Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
- Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
- Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
- We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
- ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
- While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
- By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.
Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.
