Key Facts

Remote From:

United States

Category: Medical Administrator

Full time

Junior (1-2 years)

48 - 48K yearly

English

Hard Skills

National Nurse Aide Assessment Programs Hospital Experience Addiction Treatment Behavioral Health

Other Skills

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Customer Service
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Analytical Skills
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Communication
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Empathy
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Compassion
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Professionalism

Roles & Responsibilities

Active National Medical Assistant Certification required
Passionate about providing stellar internal and external customer service and working with diverse populations
Strong analytical ability
One or more years of healthcare experience and knowledge of medical terminology is preferred

Requirements:

Communicating and providing support to members over chat, email, and phone using exceptional customer service
Relaying member needs to providers
Corresponding with pharmacies and completing prior authorizations to resolve prescription issues
Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines

Workit Health

Medical Device

About Workit Health

Leveraging the latest advances in medicine, behavioral science, and technology, Workit Health makes recovery from substance use more accessible and achievable for all, with a success rate that is double that of traditional methods. Workit is the leading provider of telemedicine SUD and behavioral health treatment in the U.S., partnering with health plans to expand access to the gold-standard of care for over 110 million lives. With simple online scheduling, virtual visits, and medication e-prescribed to a local pharmacy, Workit Health makes it simple for people to receive whole-person care for substance use and mental health conditions. Workit members receive treatment for over 30 commonly co-occurring conditions from their dedicated clinician, at one-tenth of the cost of traditional care. Workit Health is a B-corporation dedicated to making a positive social impact, is accredited by the Joint Commission, and has partnered with the National Science Foundation and National Institute on Drug Abuse. The company is headquartered in Michigan, with over 250 employees nationwide. Learn more at workithealth.com.

Company type: Scaleup

Industry: Medical Device

Founded: 2018

Company size: 201 - 500

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Job description

Why Workit:

Workit Health is an industry-leading provider of on-demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.

We’re excited to expand our team as our impact and coverage areas continue to grow. Our team members are dedicated and passionate about our mission of making exceptional, judgment-free care for addiction more accessible.

We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives, and changing the way addiction is treated in America.

Schedule: 4x10

8:00am-6:30pm CST (Tuesday off)

8:00am-6:30pm EST (Thursday off)

Job Summary:

At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.

Core Responsibilities:

Communicating and providing support to members over chat, email, and phone using exceptional customer service.
Relaying member needs to providers.
Corresponding with pharmacies and completing prior authorizations to resolve prescription issues.
Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
Learning and maintaining knowledge of our EHR, product, and communication platforms.
Maintaining a dedicated, private workspace that supports HIPAA compliance and provides a quiet, distraction-free environment.
Being fully available and focused during scheduled work hours, with the flexibility to join video meetings (camera on) as needed, without competing commitments.
Consistently demonstrating empathy, compassion, and professionalism in all interactions—with members, colleagues, and leadership—across all forms of communication and through professional personal presentation.
Adhering to schedule start and end times

Qualifications:

Active National Medical Assistant Certification required
Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
Strong analytical ability.
One or more years of healthcare experience and knowledge of medical terminology is preferred.
Comfortable asking for support, help, and guidance as needed.
Experience in substance use disorder treatment and/or behavioral health care is a plus.

Pay range

$25—$25 USD

Benefits & Rewards:

Fully remote work
5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
11 paid holidays
Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
401k + 4% matching
Healthcare & dependent care Flexible Spending Accounts (FSA & DCFSA)
Health Savings Accounts (HSA)
Employee assistance program, complete with financial coaching and counseling sessions
Professional development allowance for Providers and Behavioral Health team
Opportunities for internal mobility and growth at a Company with a proven track record of really promoting internally
Vibrant, democratized culture with clubs and multiple ERG groups
Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations

Equal Opportunities for Everyone, including Folks in Recovery:

As we are an addiction recovery company founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

AI Interview Policy:

At Workit Health, we value authenticity, curiosity, and personal insight during our hiring process. To ensure a fair and genuine experience for all candidates, we ask that you refrain from using AI tools or external assistance during interviews or assessments. We’re most interested in your unique ideas, problem-solving approach, and communication style—qualities that help us understand how you’ll contribute to our team. Demonstrating your own thinking and creativity gives both you and us the best sense of fit and potential.

Privacy Policy:

Applicant personal information is collected and used in accordance with Workit Health’s Privacy Policy, which includes disclosures and rights under applicable U.S. privacy laws.