Key Facts

Remote From:

Texas (USA)

Full time

English

Hard Skills

Dispatching Towing Computer-Aided Dispatch Tracking Systems (Geolocation)

Other Skills

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Communication
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Problem Solving
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Organizational Skills
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Teamwork
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Decision Making

Roles & Responsibilities

Proven experience as a dispatcher, preferably in the towing or transportation industry.
Strong communication skills, both verbal and written.
Ability to work well under pressure in a fast-paced environment.
Excellent problem-solving skills and quick decision-making abilities.

Requirements:

Receive and prioritize incoming calls for towing services.
Gather necessary information from clients, such as location, vehicle type, and service requirements.
Efficiently dispatch tow trucks to ensure timely service delivery.
Track the status of dispatched services and provide clients with updates as necessary.

Cere Network

About Cere Network

Since 2019, we’ve been quietly building the infrastructure that the AI revolution desperately needs. While others are just beginning to realize the limitations of centralized data systems in the AI era, we’re already deploying solutions. Backed by the world’s largest institutions and projects, we’re not just participating in the future of AI – we’re creating it. We’re a team of visionaries who saw the AI data crisis coming years before it hit the headlines. Ready to help shape the future of AI infrastructure? Let’s work together. We have offices in Berlin, Warsaw, and San Francisco, and embrace a hybrid work model. To foster collaboration and strengthen team dynamics, we aim to meet in the office 2-3 times per week, allowing in-person teamwork and flexibility.

Company type: Startup

Founded: 2018

Company size: 11 - 50

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Job description

About Us

At Genius Agency AI, we are committed to delivering top-notch support services, helping businesses enhance their operational efficiency. We are currently seeking a dedicated and detail-oriented Tow Truck Dispatcher to join our dynamic team. This position is crucial in managing towing requests and ensuring prompt, safe, and efficient assistance to our valued customers.

Key Responsibilities

Receive and prioritize incoming calls for towing services.
Gather necessary information from clients, such as location, vehicle type, and service requirements.
Efficiently dispatch tow trucks to ensure timely service delivery.
Track the status of dispatched services and provide clients with updates as necessary.
Maintain clear and effective communication with tow truck operators to ensure prompt service.
Document all calls and service requests accurately in the dispatch system.
Handle customer inquiries, complaints, and feedback professionally and efficiently.
Collaborate with team members to optimize dispatch processes.

Requirements

Qualifications

Proven experience as a dispatcher, preferably in the towing or transportation industry.
Strong communication skills, both verbal and written.
Ability to work well under pressure in a fast-paced environment.
Excellent problem-solving skills and quick decision-making abilities.
Familiarity with dispatch software or GPS tracking systems.
Strong organizational skills and attention to detail.
Availability to work flexible hours, including nights, weekends, and holidays.
Self-motivated and able to work independently as well as part of a team.

Benefits