Bilingual Medical Biller (California-Based Healthcare Experience) at SnappyCX

Client Overview

Our client operates a fast-growing multi-specialty medical practice with five locations. Due to rapid growth, they are seeking one to two Virtual Assistants to support various administrative and patient-facing functions. The practice has established internal workflows, policies, and procedures, and all successful candidates will receive comprehensive training.

Position Overview

The client is looking for adaptable and trainable candidates with a healthcare background who can support multiple operational areas of the practice. While prior experience in every task is not required, candidates must possess a strong foundation in medical administration and insurance processes.

This role specifically requires hands-on experience with California-based HMO insurance workflows

Key Responsibilities

• Answering and managing patient calls professionally.
• Surgery scheduling and coordination.
• Insurance verification and eligibility checks (with strong focus on HMO plans).
• Prior authorization processing.
• Medical billing support.
• Patient communication and follow-up.
• General administrative support as assigned.
• Adhering to practice policies, procedures, and workflows.

Non-Negotiable Requirements

• Minimum 2 years of experience working in the medical industry, preferably with a California-based healthcare practice.
• Must have direct, hands-on experience with California-based HMO insurance plans and workflows.
• Strong understanding of insurance verification and eligibility checks, including HMO, PPO, Medicare, and Medicare Advantage plans.
• Excellent communication and phone-handling skills with the ability to learn new systems and processes quickly.