Fundamental computer literacy and basic troubleshooting experience
Strong customer service background with excellent communication and active listening skills
Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity
Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred
Requirements:
Assist users in a fast-paced environment
Support and troubleshoot mobile devices including iPads, iPhones, and Windows devices
Use ticketing systems such as Zendesk for creating, updating, and closing support requests
Explain technical concepts in a simple, user-friendly manner
Job description
We are seeking an IT Help Desk / Technical Support professional with strong customer service skills and foundational technical support experience to assist users in a fast-paced environment.
Key Qualifications
Fundamental computer literacy and basic troubleshooting experience
Strong customer service background with excellent communication and active listening skills
Ability to troubleshoot common technical issues including password resets, software installation, and basic network connectivity
Technical Skills
Working knowledge of Windows operating systems, with basic macOS and cloud knowledge preferred
Experience supporting and troubleshooting mobile devices including iPads, iPhones, Windows devices, and mobile printers
Experience installing and supporting mobile applications
Familiarity with ticketing systems such as Zendesk for creating, updating, and closing support requests
Ability to use remote support tools such as TeamViewer or Remote Desktop (RDP)
Soft Skills
Strong customer service mindset with patience and empathy when supporting end users
Strong problem-solving skills and ability to identify root causes of issues
Ability to explain technical concepts in a simple, user-friendly manner
Comfortable working independently and learning new systems quickly
Join Our Team at Atlas
Atlas is a global strategic consulting firm, focused on the Life Sciences industry. Our services include Management Consulting, Managed Services and Agile Services. Global pharmaceutical companies and emerging players in life sciences depend on Atlas consultants to ensure they have the capabilities that will give them the ability to succeed. We are seeking Atlas IMPACT Makers who are ready to lead and innovate in dynamic environments. IMPACT Makers embody the principles of Atlas, driving transformative change and delivering outstanding results.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status. We value diversity and inclusion in our workplace and are committed to creating an environment where everyone has an equal opportunity to succeed
