This is a remote position.
This team supports critical financial systems and is responsible for both day-to-day operational support (KTLO) and strategic project work.
Key responsibilities include:
Managing billing support issues and financial system inquiries.
Owning the triage process to ensure incidents, requests, and issues are routed to the appropriate teams.
Performing root cause analysis to identify and resolve underlying system and process issues.
Executing manual corrections and data fixes using internal tools when necessary.
Supporting incident and event management, including troubleshooting and resolution of production issues.
Leading operational initiatives such as the introduction and implementation of annual contracts for enterprise customers.
Designing, documenting, validating, and continuously improving operational processes.
Creating and maintaining process documentation and standard operating procedures.
Operating effectively in ambiguous environments, using judgment to define solutions rather than simply following established processes.
Key Characteristics of the Role:
Strong blend of operations, systems support, process design, and problem-solving.
Requires analytical thinking, ownership, and the ability to navigate ambiguity.
Focuses on both operational excellence and continuous process improvement across financial systems and billing operations.
Requirements
Must-Have Skills:
- Strong financial analysis skills with finance and accounting domain expertise.
- Deep understanding of billing operations, credit memos, refunds, and the accounts receivable lifecycle.
- Ability to confidently discuss and support month-end close activities, reconciliations, AP/AR workflows, financial reporting, and ERP implementations. Experience working with third-party financial and operational systems.
- Proficiency in writing SQL queries and scripts to extract, analyze, validate, reconcile, and report on business data. Strong data validation, reconciliation, and root cause analysis skills.
- Advanced proficiency with Google Sheets and Microsoft Excel, including Pivot Tables and data analysis functions.
- Experience creating, documenting, and maintaining Standard Operating Procedures (SOPs) and operational processes. Ability to identify process improvement opportunities and translate business requirements into scalable operational solutions.
- Demonstrated finance domain experience beyond general Business Analyst responsibilities.
Nice to have:
- Experience with Indeed's financial systems, processes, and data ecosystem, including familiarity with IQL and other internal reporting and operational tools.
- Hands-on experience with Zuora, including billing, subscriptions, invoicing, credit memos, and revenue-related workflows.
- Experience working with Adyen or similar payment processing platforms, including payment operations, transaction management, refunds, and reconciliation activities.
- Knowledge of enterprise financial systems integrations and the flow of data between billing, payment, accounting, and reporting platforms.
- Experience leveraging AI-assisted productivity tools (e.g., Cursor, GitHub Copilot, Claude Code, Gemini, ChatGPT, or similar) to improve business analysis, data analysis, documentation, process design, automation, and operational efficiency.
Benefits
Be part of a (Remote is here-to-stay) organization
Work and learn from great minds
Explore new opportunities to learn and grow every day by attending technical and non-technical training
Get market exposure by working with international tech leaders
Nursery reimbursement benefit
Attend virtual and onsite international tech conferences
Exposure to work in an IT environment that adheres to rigorous security and compliance standards defined by ISO/SOC
