Operations Generalist

What we're doing

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.

We're here to change it.

Vesta was founded to rebuild the mortgage LOS from the ground up. Our founding belief is that the future of mortgage lending will be a fully automated process. Today, our AI augmented platform makes that a reality. Our mission has been to build a platform where AI isn’t just an add-on, but the core engine that transforms how a loan is actually manufactured.

Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open, and automated origination experience, benefiting financial institutions and their customers.

And, we're not alone.

We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures.

We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!

Who you are

You take pride in being the person every team can rely on to keep things working. The wins in this role are quiet — taxes filed on time, insurance renewed, a vendor onboarded before anyone noticed it was a bottleneck — and you find that genuinely satisfying. You have a low ego, don't see anything as beneath you, and take an ownership mentality to whatever you're given.

You're the kind of person who actually checks the numbers, catches the typo, and spots the discrepancy before it becomes a fire. You're trusted with sensitive work and you handle it with the discretion and rigor it requires.

You're constantly looking for ways to make processes more efficient. When you've done a manual task three times, you've already started thinking about what the fourth time looks like — and whether it should even happen at all. You're excited about AI as a daily tool — when handed a recurring manual task you immediately ask "can I automate this?" You've used (or are eager to use) tools like Claude Code and ChatGPT to take work off your own plate, and you want to join a team where building internal tooling and automating operational workflows is part of the job, not a side project.

Eventually, you may want to take greater ownership of one specific function, and you understand that getting broad operational experience first will only make you more effective once you decide to specialize.

[Optional] Bonus Points!

• Experience at a Series A-C startup

About the role

As the Operations Generalist at Vesta, you'll be the go-to person for the operational work that keeps the company running across multiple domains. You'll partner closely with our Head of Operations and Chief of Staff to take ownership of recurring operational workflows and drive improvements in our systems and processes.

Vesta is heading into a year of significant growth — meaningful headcount expansion, more customers, more vendors, and more complexity across the board. A lot of the operational scaffolding that's gotten us this far will need to be reinforced or rebuilt. You'll be instrumental in making sure things don't break as we scale: anticipating what's about to bend under the load, putting process in place where it's missing, and finding opportunities to automate work so the rest of the team can keep moving fast.

Specifically, you'll be responsible for:

• Owning the steady-state work that keeps the train running — state licensing, business insurance, equity administration, legal triage, and the broader stream of administrative work that comes with operating the company.

• Supporting financial operations end-to-end — monthly customer invoicing, accounts payable, expense management, and helping coordinate tax filings.

• Driving tech and automation projects across the G&A function — building internal tooling, automating recurring workflows, and looking for opportunities to use AI to eliminate grunt work for yourself and the rest of the team.

• Picking up operational overflow — the "everything else" bucket that comes up at a fast-moving startup and doesn't yet have a clean home. You'll be the first call when something operational needs to get done.

• Eventually taking greater ownership of a functional area (such as finance or operations) in addition to helping out on the more generalized needs of the business.

Benefits and Perks:

• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)

• 401(K) plan offering

• Meaningful parental leave – 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)

• Remote-first culture with a hub in the Bay Area and NY

• Generous Work-From-Anywhere & Wellness Benefits

• Monthly DoorDash benefits

• Open & encouraged flexible time off

• Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $100,000–$125,000. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.