Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
The Sr. Communication Consultant will support Lumen by leading strategic communication projects that align with our brand values and business initiatives. In this role, you will oversee corporate social media priorities, including content prioritization, cross-channel promotions, executive social strategy, and employee advocacy. You will be responsible for developing and implementing social media strategies, such as social planning, engagement, content creation, and performance analysis. Additionally, you will manage day-to-day projects and campaigns, ensuring the seamless execution of social media content from start to finish.
The Main Responsibilities
- Work across teams to understand needs and goals of stakeholders for social media posts.
- Assist in management of DMs and responses on platforms.
- Work proactively to pull triggers for content related to our business’ values and strategic initiatives.
- Pitch ideas for content (e.g., Live videos, still posts, carousel posts, interviews, Reels, stories, etc.)
- Assist with copywriting for post captions across multiple channels (internal and external).
- Create graphics and/or stories using social media tools like Adobe Spark.
- Create a mini campaign for a unique business priority from top to bottom.
- Monitor or create dashboards for social media listening topics of interest.
- Pull social media metrics and synthesize takeaways for leaders across the business in plain language with actionable insights.
What We Look For in a Candidate
- 3+ years of public relations and communications experience in an agency or in-house environment, preferably within the B2B technology space.
- A bachelor’s degree in communications, public relations, journalism, or a related field is preferred.
- A strong writer and storyteller with a proven ability to craft external communications that align with brand voice and deliver the right message to the right audience.
- An understanding of CIOs and senior IT decision-makers within large enterprises, including how they prefer to engage with content and communications.
- The ability to thrive in a fast-paced environment, manage competing priorities, meet tight deadlines, and collaborate effectively across a matrixed organization.
- Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and stakeholders.
- Experience managing sensitive issues and communications with discretion to help protect and strengthen the company’s reputation is a plus.
- A strong work ethic, attention to detail, and a proactive, team-oriented mindset.
- Strong writing skills, with the ability to develop marketing copy, press materials, news releases, and bylined articles.
- Working knowledge of key social platforms, including X and LinkedIn, and how to tailor content for each audience.
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong time-management and organizational skills, with the ability to keep deliverables on track and execute with consistency.
Compensation
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This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
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Requisition #: 342348
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
