Manager, Follow Up

Welcome to Ovation Healthcare! 

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.  

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.  

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.  

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com.  

Summary:

As a Follow Up Manager, this position oversees the operations of the Follow Up team. The position will entail identifying opportunities to improve efficiency and overall process improvement for the assigned responsibilities. The position requires building successful working relationships with Follow Up Team Leads and the Follow Up staff on and offshore, directly reporting to the VP or Revenue Cycle. The position is required to monitor the AR for all clients across all specialties.

Duties and Responsibilities:

• Management of Multiple Specialties to include the following pods:

  • ER/Urgent Care

  • Pain/Anesthesia

  • Geriatrics

  • All other specialties.

• Team Management

  • Implement process changes within the unit itself.

  • Coordinate training needs.

  • Guide Team Leads to the correct resolutions.

  • Monitor PTO and flex time requests.

  • Review Daily Workflows

  • Complete performance reviews.

  • Audit Employees and provide applicable feedback when necessary.

• AR Management

  • Closely monitor all claims over 60 days old.

  • Identify/Resolve trending AR issues.

  • Involve other members of management or client services accordingly.

• Report directly to VP of Revenue Cycle

  • Work closely with VP or Rev Cycle to carry out process improvements.

  • Alert VP of Rev Cycle to issues in need of high-level attention for further resolution.

Knowledge, Skills and Abilities:

• Analytical & Critical Thinking Skills

• Interpersonal & Communication Skills-

• Billing & Compliance Knowledge

• Leadership Skills

Work Experience, Education, and Certifications:

• Experience working in all aspects of revenue cycle (denials, office manager etc.)

• Prior Leadership experience

Working Conditions and Physical Requirements:

• 100% Remote

• Expected to work from a designated home office or other quiet and secure location, free from distractions.

• Access to a suitable workspace that includes reliable internet access.

• Ability to sit for long periods while working at a desk or computer.

• Regular use of a keyboard, mouse, and other computer peripherals.

• Occasional video conferencing, which may involve sitting or standing for meetings.

Travel Requirements:

• 0%