Key Facts

Remote From:

Alabama (USA) , Arizona (USA) , Arkansas (USA) , Florida (USA) , Illinois (USA) , Kansas (USA) , Maryland (USA) , Montana (USA) , New Mexico (USA) , Ohio (USA) , Oklahoma (USA) , Pennsylvania (USA) , Tennessee (USA) , Texas (USA)

Category: Pharmacist

Full time

Spanish

Hard Skills

Pharmacy Experience Pharmaceuticals Organizational Structure Database Software Managed Care

Other Skills

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Customer Service
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Microsoft Office
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Communication
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Time Management
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Detail Oriented
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Self-Motivation

Roles & Responsibilities

Minimum 3 years of customer service experience, preferably in a health care/insurance industry
Licensed and unrestricted Pharmacy Technician/Certified Pharmacy Technician (CPhT)
High School Diploma with current State Pharmacy Technician Licensures in good standing
Excellent verbal and written communication skills

Requirements:

Providing assistance to pharmacists, pharmacy coordinators, and pharmacy programs or initiatives
Evaluating and resolving pharmacy issues and providing member support for programs and initiatives
Working with internal departments and external vendors
Handling inbound calls in a phone queue position

Health Care Service Corporation

About Health Care Service Corporation

Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is an Independent Licensee of the Blue Cross and Blue Shield Association. We are the largest customer-owned health insurer in the United States, serving more than 18.6 million members through our Plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs. Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry. As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for providing assistance to pharmacists, pharmacy coordinators, and pharmacy programs or initiatives. Works with internal departments, external vendors, and members to evaluate and resolve pharmacy issues and provide member support for programs and initiatives.

Job Requirements:

Minimum 3 years of customer service experience, preferably in a health care/insurance industry (or equivalent)

Licensed and unrestricted Pharmacy Technician/Certified Pharmacy Technician (CPhT)

High School Diploma with current State Pharmacy Technician Licensures in good standing

Preferred Job Requirements:

Excellent Verbal and written communication skills

Managed care customer service experience

Strong computer and Microsoft Office product skills required including ability to learn various data base software applications as needed.

Drug information skills

Handle multiple tasks and strong organizational skills including capacity to understand complex oral and written directions as well as technical information.

Self-motivator with exceptional time management skills and attention to detail that exhibits a positive attitude and embraces and adapts to change.

Bilingual Spanish speaker preferred.
Flexible and able to adapt to change.
Work Hours are Monday through Friday 8 AM to 5 PM CST or 7 AM to 4 PM CST.
Must be able and willing to work Monday through Friday 8 AM to 5 PM CST or 7 AM to 4 PM CST.
Phone Queue Position (Inbound Calls).

#LI-FW1

#LI-Remote
This is a Remote/Work-From-Home role.

Sponsorship is not available

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.