Account Manager Existing Business (1 year maternity cover)

Meet Unit4. With over 40 years of heritage, we’re an agile, fast‑growing cloud company on a mission to redefine Enterprise Resource Planning (ERP) for mid‑market, people‑centric organisations.

With our innovative, self‑driving, adaptive, and intuitive software, our customers can spend more time on meaningful, high‑value work.

At the heart of what we do lies a simple yet profound purpose: to improve how people work by focusing on what truly matters — a powerful idea that supports different priorities for different people.

We’re shaping how work should feel, and we empower our people with the right tools and trust to achieve real autonomy. That’s what makes Unit4 different.

Discover how we’re transforming work — and how people experience it — so our customers and their people can truly thrive.

We have an exciting maternity cover opportunity for a customer-focused Existing Business Account Manager who is passionate about delivering value and supporting long-term customer success. 

In this role, you will support Unit4’s Cornerstone Niche Product portfolio, primarily UPM, FPM, and MAP, with scope to cover additional niche solutions over time. These products are deployed both as standalone solutions and integrated with the Unit4’s ERP technology stack. You will work closely with customers, internal teams, and partners to drive adoption, retention, and sustainable commercial outcomes.

Your mission is to protect and grow recurring revenue (ARR), deliver ACV quota for the assigned territory, and support customers in their digital and cloud transformation journeys, maximising the value they gain from our solutions.

This is a Account Manager role, ideal for someone with solid experience in managing existing customer accounts who enjoys balancing relationship management, commercial ownership, and partner collaboration.

This is a hybrid role based in Portugal or Sweden.

Key Responsibilities 

Account Ownership & Customer Value

• Own and manage a defined portfolio of existing customers using Cornerstone niche products.
• Build trusted relationships with key customer stakeholders, acting as their primary commercial point of contact.
• Understand customer objectives and usage to position relevant upgrades, add-ons, and services that support digital and cloud transformation

ARR Retention & Commercial Performance

• Drive ARR retention through proactive account management, renewal preparation, and early risk identification.
• Achieve ACV quota for renewals, upsell, and cross-sell within the assigned territory.
• Identify churn risks and coordinate mitigation plans together with Customer Success, Support, and Product teams.

Sales Execution (Existing Business)

• Manage the end-to-end sales cycle for renewals, upsell, and cross-sell within your customer base.
• Apply a structured and repeatable sales approach aligned with Unit4’s ways of selling.
• Collaborate with pre-sales, product, engineering, and delivery teams as needed.

Partner Management

• Manage and support sales and implementation partners aligned to UPM, FPM, MAP, and related solutions.
• Coordinate jointly with partners on sales opportunities, renewals, and customer success initiatives.
• Ensure partners are aligned with Unit4 commercial objectives, solution value propositions, and customer outcomes.

Collaboration & Internal Alignment

• Work closely with Product, Support, Customer Success, and Professional Services to ensure a consistent and positive customer experience.
• Feed customer insights, roadmap input, and market feedback back into the organisation.
• Maintain accurate pipeline, forecast, and account information in CRM.

About You 

• Experience as an Account Manager, BDR or similar roles within SaaS, ERP, or enterprise software.
• Understanding of subscription-based business models, including renewals and ACV targets.
• Experience working with partners (sales and/or implementation), ideally in an ecosystem-driven environment.
• Comfortable discussing digital and cloud transformation in a customer-relevant, outcome-focused way.
• Swedish speaking

You will also embody and promote our SaaS behaviours: 

• One Team – You foster collaboration and shared accountability across functions 
• Customer Centricity – You prioritise customer outcomes in every decision 
• Continual Learning – You embrace curiosity and growth 
• Standardised Scalability – You build repeatable, scalable processes 
• Ongoing Innovation – You drive continuous improvement and experimentation 
• Data-Informed – You make decisions grounded in insights and analytics 

Who we are  

We are a people-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.  
 
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. 

We are reimagining how work makes people feel.  

 What we offer 

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact  
• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work 
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 
• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 
• Inclusive hiring at Unit4: Building equal opportunities for all 

Salary range: 32,792 - 36,378 Euro