Job Code: JM-PHPC
Position: Hospice & Palliative Care Medical Virtual Assistant
Employment Type: Full-Time (40+ Hours per Week)
Schedule: Monday–Friday, 9:00 AM – 6:00 PM Eastern Daylight Time (EDT)
Compensation: $5.00–$6.00 per hour (depending on experience)
About the Role
Home Hospice & Palliative Care is seeking a compassionate, organized, and dependable Medical Virtual Assistant to join our growing team. This role is critical in supporting hospice intake operations, managing high-volume communications, and providing exceptional service to patients, families, referral sources, and healthcare professionals.
We are looking for someone who can onboard quickly and effectively due to an urgent staffing need. The ideal candidate is comfortable working in a hospice environment, capable of handling emotionally sensitive conversations, and experienced in healthcare administration, patient intake, and insurance verification.
Key Responsibilities
- Handle high-volume inbound and outbound phone calls professionally and efficiently
- Conduct patient intake and collect required demographic, medical, and referral information
- Verify insurance eligibility and benefits
- Route calls, messages, and requests to the appropriate family members, clinicians, or departments
- Manage and prioritize urgent communication needs
- Coordinate with referral sources, patients, families, and healthcare providers
- Document all communications accurately within the EMR system
- Assist with hospice admission workflows and intake coordination
- Maintain confidentiality and HIPAA compliance at all times
- Provide weekend coverage when needed
Requirements
- Previous healthcare, hospice, home health, medical office, or medical virtual assistant experience
- Strong communication and customer service skills
- Experience handling high-volume inbound and outbound calls
- Experience with patient intake and insurance eligibility verification
- Ability to remain calm, professional, and compassionate during emotionally sensitive situations
- Strong multitasking, organizational, and time-management skills
- Reliable internet connection and quiet professional work environment
- Detail-oriented, dependable, adaptable, and proactive
Preferred Qualifications
- Nursing background strongly preferred
- Hospice or palliative care experience preferred
- Experience using Axxess EMR
- Familiarity with Salesforce, Slack, WhatsApp, Skype, and similar communication platforms
Systems & Tools
- Axxess EMR
- Salesforce
- Slack
- WhatsApp
- Skype
- Email & Phone Systems
Why Join Us?
- Stable full-time opportunity
- Meaningful work supporting patients and families during critical moments
- Growth opportunities as the organization expands
- Potential future opportunities for part-time, weekend, and night-shift support roles
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
