Minimum of 5–7 years in IT operations or TOC/NOC roles
Extensive practical experience with SolarWinds (NPM, NTA, SAM, or similar)
Comprehensive expertise in server, network, cloud, and virtualization technologies
Exceptional skills in communication, troubleshooting, and incident management
Requirements:
Act as the primary Tier 3 escalation contact for advanced issues identified by monitoring tools
Direct technical response efforts during critical incidents, leveraging metrics, logs, and analytics from monitoring platforms
Refine alert settings, dashboards, service mapping, and suppression rules for monitoring systems
Detect monitoring deficiencies and partner with engineering teams to integrate new assets
Job description
Summit Human Capital is searching for a driven Senior Technology Operations Center (TOC) Analyst to join our client's team within the banking sector. This role represents the top technical escalation point in the TOC, specializing in advanced issue resolution, incident response, and enhancing monitoring systems—particularly SolarWinds. Qualifications:
Minimum of 5–7 years in IT operations or TOC/NOC roles
Extensive practical experience with SolarWinds (NPM, NTA, SAM, or similar)
Comprehensive expertise in server, network, cloud, and virtualization technologies
Exceptional skills in communication, troubleshooting, and incident management
Wide-ranging technical proficiency, including mastery of monitoring solutions like SolarWinds and ThousandEyes
Strong ability to document processes and maintain accuracy
Preferred:
Background in banking
Certifications such as ITIL v4, CCNA, Network+, SolarWinds SCP
Experience with scripting and automation
Key Duties:
Act as the primary Tier 3 escalation contact for advanced issues identified by monitoring tools
Direct technical response efforts during critical incidents, leveraging metrics, logs, and analytics from monitoring platforms
Refine alert settings, dashboards, service mapping, and suppression rules for monitoring systems
Detect monitoring deficiencies and partner with engineering teams to integrate new assets
Create and update runbooks, troubleshooting manuals, and network topology documentation for platforms
Mentor and support Tier 1 and Tier 2 analysts
Participate in disaster recovery drills and confirm monitoring effectiveness using SolarWinds data
The compensation for this position ranges from $43 to $53 per hour, based on experience, skill set, and credentials. Benefits: A robust benefits package is available, including medical, dental, and vision coverage, a 401(k) retirement plan, and additional offerings as required by law.
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