Strong customer service and communication skills required
Bachelor’s Degree in Business or related experience required
Requirements:
Oversee and integrate the onboarding of new or reactivated providers
Establish and maintain comprehensive onboarding implementation processes with stakeholders
Facilitate education and training to complete key onboarding activities
Job description
Our client, a Healthcare company, is looking for a Provider Onboarding Coordinator for their Remote location.
Responsibilities:
The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the Client provider network. This is a concierge-focused role that will operate as the doorway for providers, a role which will be responsible for driving a best-in-class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to: credentialing support, training, day-one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput.
As Geo Mode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with Client capacity and recruitment goals.
Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders
Responsible subject matter expert and the lead role in the integration of providers into the organization
Own applications and onboarding for all providers in their assigned region/state/area
Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency
Confidently own a “book of business” and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps, including establishing start date timing, assessing training completion, and accurate capacity gathering
Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts; rationalize and ratify with stakeholders who will realize the impact of decisions Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region; holds self and other stakeholders accountable to deadlines and deliverables
Facilitate education to enable completion of key onboarding activities (ie CAQH ProView and MD-APP credentialing applications), including but not limited to:
Develops and leads live provider-facing training sessions Creates job aides, videos, and other artifacts / materials Assesses areas of opportunity to improve processes and takes initiative to solution Connects working relationships with all teams involved in the onboarding process
Correspond with providers via telephone and email with professional etiquette after provider accepts offer
disciplined to comply with variable response-time commitments to be determined in role SLAs Ensures all credentialing paperwork from provider is submitted in a timely manner
Continual follow-up with candidates to push them forward in the credentialing process Partner closely with the credentialing department to gather information and requirements Organize orientation, first month’s schedule, travel requirements, system access and controls Ensure completion of all learning management system module completion Coordinate shipping and receiving of supplies, system access, etc. Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner Other duties as assigned
Requirements:
Experience: 2–4 years preferred
Required: Private, dedicated working space
Strong customer service and communication skills required.
Quick learners — training is provided but minimal.
Prioritization & Project Management
Candidates must be able to:
Manage a book of business
Build & maintain project plans and timelines
Make critical decisions on sequencing, urgency, and throughput
Coordinate multiple onboarding activities (credentialing, training, systems access, orientation, scheduling)
Hold themselves & stakeholders accountable to deadlines
This is a high volume operations role, not general admin.
High Touch Provider & Stakeholder Engagement
Candidates must be strong communicators and relationship builders:
High emotional intelligence
Comfortable engaging with providers and leadership teams (Directors, HR, IT, Credentialing, Clinical, Regional Ops)
Ability to provide 1:1 onboarding support
Ability to lead provider facing training sessions
This requires someone who can be a primary point of contact and problem solver.
Organization, Accuracy & Attention to Detail
The role requires:
Impeccable attention to detail
Accurate data entry
Managing competing priorities in a fast paced environment
Ensuring timely completion of paperwork, LMS modules, compliance steps
Updating systems and maintaining accurate records
Creating job aids, documentation & process improvements
This role fits someone highly disciplined & process driven
Customer centric mindset
Experience with provider onboarding or credentialing
Ability to analyze and present data
Experience with Google Suite, ATS or credentialing systems, Microsoft Suite Salesforce experience is a plus
Bachelor’s Degree in Business OR equivalent related experience
4+ years experience working in an administrative function with competing priorities High emotional intelligence with experience navigating high touch discussions Customer centric high touch mindset Experience with running complex reports and presenting data to internal and external stakeholders Excellent verbal and written communication skills Highly organized with impeccable attention to detail Basic computer skills (Google Office, etc.) Accurate data entry skills Excellent with prioritization and time-management Ability to manage multiple priorities at the same time, work well under pressure and take direction
Prior experience onboarding providers or company employees is a plus Experience working in a virtual environment highly preferred Experience using applicant tracking and credentialing software is a plus
Bachelor’s Degree in Business or related experience required
